Public Access Officer

Adecco; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A public services organization in England seeks a Public Access Officer to support information request functions. The role involves supervising IM staff, analyzing performance data, and advising on Data Protection. Candidates should have strong communication skills, proven problem-solving abilities, and experience in relevant areas. This temporary position works Monday to Friday for 37 hours per week with an aim to extend until May 2026.

Qualifications

• Good problem-solving abilities and customer service skills, with attention to detail and deadlines.
• Highly effective communication skills are essential.
• Proven advanced user skills in office computer applications including spreadsheets and databases.

Responsibilities

• Support the Public Access function to respond to information requests.
• Supervise IM staff activities, ensuring health and safety.
• Assist with the analysis of performance information and records.

Skills

Problem solving abilities

Customer service skills

Attention to detail

Effective communication skills

Advanced user skills in office applications

Integrity and trust

Understanding of Information Management principles

Knowledge of Data Protection legislation

Staff management experience

Education

Good standard of education in relevant discipline

Tools

Spreadsheets

Databases

Job description

We are pleased to be recruiting for a Public Access Officer to join Thames Valley Police at their Hampshire & Isle of Wight Constabulary in Winchester.

This will be working 37 hours a week Monday to Friday. This is a temporary ongoing position until May 2026 with a view of being extended thereafter.

Please only apply for this role if you have lived in the UK for at least the last 5 years continuously. This is due to police criteria.

Details: This role is to support the Public Access function, enabling the force(s) to respond appropriately to requests for information & advice, ensuring that the Chief Constable's statutory obligations are effectively and lawfully discharged

Resources

• Provide departmental resilience; supervise IM staff activities, including health and safety, welfare, PDR and resources across both forces.

Strategy

• Identify Information Management business risks and propose recommendations for mitigation to management.

Delivery

• Maintain, produce and assist with the analysis of performance information, records and spreadsheets (using a broad spectrum of IT systems and applications) in support of information management business areas.
• Contributing and participating in the creation and delivery of guidance, training and operational procedures surrounding information management for both forces.
• Cultivate relationships with stakeholders in order to raise awareness and proactively contribute to improving the two forces' adherence to Information Management standards.
• Provide an effective service to internal and external customers on all Public Access related activities, solving related problems, providing recommendations and outcomes to resolve issues and mitigate risks.
• Research and analyse information systems in support of information management business areas.
• Balance the necessity of disclosure against legislative and statutory requirements making risk assessed disclosures whilst ensuring that they are proportionate and justified, and give an explanation for withholding information when appropriate and applying the charging standards when required.
• When necessary, support the efficient and effective day to day running of the IM Helpdesk and provide specialist advice, and guidance on complex issues relating specifically to Data Protection and Freedom of Information and to the release or protection of police information.
• Analyse and action applications for the disclosure of information held in police systems made under the Subject Access provisions of the Data Protection and Freedom of Information Acts, and other non-operational requests, maintaining tracking processes to ensure any response is appropriate and made within the statutory requirements and deadlines.
• Maintain the Publication Scheme and ensure that the disclosure log is maintained and updated.
• Provide specialist guidance and advice to the force(s) and public via the IM Helpdesk on all IM related matters and specifically DP and FOI related matters.

Knowledge or Skills Required

• Good problem solving abilities and customer service skills, with attention to detail and deadlines.
• Highly effective communication skills.
• Proven advanced user skills in office computer applications including spreadsheets and databases.
• Maintain a high degree of integrity and trust when dealing with sensitive and classified information.
• Proven understanding of Information Management principles and relevant legislation (Data Protection Act, MOPI and Freedom of Information Act).
• Good standard of education and experience in relevant discipline, e.g. Data Protection, Freedom of Information.
• Experience of staff management, including staff development and operational planning within area of expertise

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.