Pub Operations Lead – Customer Experience & Growth

Brocade Ekcovision Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned public house in Greater London is seeking a dynamic team leader to run operations and improve customer experience. You will assist the General Manager in managing a motivated team while ensuring high service standards. Ideal candidates will have significant managerial experience, a passion for hospitality, and exceptional leadership skills. The position offers great benefits including food discounts and holidays, along with the chance for career growth within a family-focused ethos.

Benefits

50% off food at all Antic sites

28 days holiday pro rata

Fun and laughter

Unique challenges

Qualifications

• Experience in a managerial role within the hospitality sector.
• Proven track record of leading and motivating a team.
• Strong communication and interpersonal skills.

Responsibilities

• Assist GM in leading a motivated team and ensuring outstanding service.
• Maximize business potential and enhance customer experience.
• Oversee sales performance and manage stock control.
• Manage service and coordinate FOH and BOH teams.

Skills

Personality and engagement

Assistant Managerial experience running a £1 Million outlet

Ability to motivate a team

Understanding of hospitality

Attention to detail

Good admin skills

Sense of humour

Job description

A renowned public house in Greater London is seeking a dynamic team leader to run operations and improve customer experience. You will assist the General Manager in managing a motivated team while ensuring high service standards. Ideal candidates will have significant managerial experience, a passion for hospitality, and exceptional leadership skills. The position offers great benefits including food discounts and holidays, along with the chance for career growth within a family-focused ethos.