PSA Operative

Serco Limited; United Kingdom; On-site; GBP 29,000; Full time

Job summary

A leading service provider is seeking a PSA Operative for a 10-month FTC at RAF Brize Norton. The role involves efficient passenger check-in, security processes, and maintaining service excellence. Key accountabilities include ensuring safety and well-being, managing passenger inquiries, and maintaining cleanliness in high-profile environments. Strong customer service skills, attention to detail, and safety awareness are essential for success in this position.

Benefits

Competitive salary

Benefits package

Training opportunities

Qualifications

• Experience in a customer-facing role is preferred.
• Familiarity with safety procedures is essential.
• Ability to manage stress and operational pressures.

Responsibilities

• Conduct passenger pre-flight check-in and boarding.
• Maintain cleanliness in the Air Terminal.
• Provide high customer service at all times.

Skills

Customer service

Attention to detail

Safety awareness

Job description

PSA Operative
FTC 10 Months/39.5 hours/3 days, 3 nights 12-hour shift with 6 days off
RAF Brize Norton, OX18, 3LX
Salary: £28,658.23 plus benefits

Serco is looking for a PSA Operative. The PSA is responsible to the Shift Supervisor for the efficient running of the Air Terminal. The PSA is required to provide all aspects of passenger pre‑flight check‑in, security, aircraft boarding, aircraft deplaning and post‑flight arrivals, whilst maintaining high levels of customer service and service excellence.

Main Accountabilities

• Take responsibility for the safety and wellbeing of yourself, your team, and any visitors, following all relevant laws and RAF Brize Norton safety procedures.
• Ensure your actions do not harm the environment and follow the Environmental Protection Act and RAF Brize Norton environmental guidelines.
• Treat everyone fairly and value different backgrounds, addressing any bullying, harassment, or discrimination quickly and firmly, and applying SERCO and RAF equality policies.
• Follow all data protection requirements and seek guidance from the Station Data Protection Officer when needed.
• Use the RAF Brize Norton Stress Management and Resilience Policy to support your team and help manage operational pressures.
• Maintain a high standard of dress and deportment, remembering you are working in a high‑profile environment.
• Ensure that you are fully conversant with the Immigration regulations and documentation requirements for all UK, EU and non‑EU National passengers. The regulations are to be strictly adhered to.
• You are responsible for producing legible and accurate manual passenger manifests.
• Assist in the production of all pax related paperwork.
• The courteous reception and processing of all passengers and their documentation whilst departing, arriving, or transiting through RAF Brize Norton.
• The manning of the front passenger desk telephone 24/7, where possible, on a rotational basis throughout your shift cycle.
• Deal with all passenger inquiries with patience, understanding and a positive attitude.
• Ensure the Air Terminal is maintained to a high standard of cleanliness and hygiene, including the Air Terminal surrounds and car park.
• Ensure that the VIP lounge is always kept immaculately clean and tidy. Lounge must be locked when not in use.
• Report all BAGLOS/TROBAGS to your SPSA and raise all necessary paperwork.
• You are to ensure that you always wear the correct PPE, i.e., Ear defenders, Hi‑Viz vest/coat and protective footwear (this is not an exhaustive list). Serco uniform as mandated by the Passenger and Cargo Services Supervisor is deemed to be PPE.
• PSA employed in the Air Terminal are responsible, to the SPSA, for maintaining a close liaison with the following:
  
  • The duty ATLO.
  • ATSy.
  • DMO Compassionate Cell.
  • In theatre FMCCs.
  • JAMC at South Cerney.
  • Gateway House Hotel.
  • Brize Norton Transport.
  • Outside booking agencies.
  • The cleaning staff.
• Any other tasks detailed by the P&CSM.

Additional Tasks

• The duty ATLO.
• ATSy.
• DMO Compassionate Cell.
• In theatre FMCCs.
• JAMC at South Cerney.
• Gateway House Hotel.
• Brize Norton Transport.
• Outside booking agencies.
• The cleaning staff.