PSA Operative

Serco Group Plc; Carterton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading service provider is seeking a PSA Operative in Carterton, ensuring efficient operations at the Air Terminal. Responsibilities include pre-flight check-ins, security, and passenger boarding while providing excellent customer service. The ideal candidate will possess a Full UK driving license and adhere to strict safety regulations. Additional perks include a contributory pension scheme and various training opportunities. Join a dynamic team committed to delivering exceptional service in a high-profile environment.

Benefits

Up to 6% contributory pension scheme

24/7 Employee Assistance Programme

Discounts across 1,000 retailers

Paid volunteering day each year

Qualifications

• Must be SC cleared or able to obtain SC clearance.
• Proficient in handling passenger documentation.
• Experience in customer service within a high-profile environment.

Responsibilities

• Ensure passenger safety and wellbeing following set guidelines.
• Maintain cleanliness of the Air Terminal and surroundings.
• Assist with passenger inquiries with patience and understanding.

Skills

Full UK drivers' licence

Dangerous Goods Awareness

Aircore

Human Factors

Manual Handling

Airfield Access Permit

Job description

Serco is looking for a PSA Operative. The PSA is responsible to the Shift Supervisor for the efficient running of the Air Terminal. The PSA is required to provide all aspects of passenger pre-flight check-in, security, aircraft boarding, aircraft deplaning and post flight arrivals, whilst maintaining high levels of customer service and service excellence.,

• Take responsibility for the safety and wellbeing of yourself, your team, and any visitors, following all relevant laws and RAF Brize Norton safety procedures.
• Ensure your actions do not harm the environment and follow the Environmental Protection Act and RAF Brize Norton environmental guidelines.
• Treat everyone fairly and value different backgrounds, addressing any bullying, harassment, or discrimination quickly and firmly, and applying SERCO and RAF equality policies.
• Follow all data protection requirements and seek guidance from the Station Data Protection Officer when needed.
• Use the RAF Brize Norton Stress Management and Resilience Policy to support your team and help manage operational pressures.
• Maintain a high standard of dress and deportment, remembering you are working in a high-profile environment.
• Ensure that you are fully conversant with the Immigration regulations and documentation requirements for all UK, EU and non-EU National passengers. The regulations are to be strictly adhered to.
• You are responsible for producing, legible and accurate manual passenger manifests.
• Assist in the production of all pax related paperwork.
• The courteous reception and processing of all passengers and their documentation whilst departing, arriving, or transiting through RAF Brize Norton.
• The manning of the front passenger desk telephone 24/7, where possible, on a rotational basis throughout your shift cycle.
• Deal with all passenger inquiries with patience, understanding and a positive attitude.
• Ensure the Air Terminal is maintained to a high standard of cleanliness and hygiene, including the Air Terminal surrounds and car park.
• Ensure that the VIP lounge is always kept immaculately clean and tidy. Lounge must be locked when not in use.
• Report all BAGLOS/TROBAGS to your SPSA and raise all necessary paperwork.
• You are to ensure that you always wear the correct PPE, i.e., Ear defenders, Hi-Viz vest/coat and protective footwear (this is not an exhaustive list). Serco uniform as mandated by the Passenger and Cargo Services Supervisor is deemed to be PPE.
• PSA employed in the Air Terminal are responsible, to the SPSA, for maintaining a close liaison with the following: - The duty ATLO. - ATSy. - DMO Compassionate Cell. - In theatre FMCCs. - JAMC at South Cerney. - Gateway House Hotel. - Brize Norton Transport. - Outside booking agencies. - The cleaning staff.
• Any other tasks detailed by the P&C SM

What you will need to do the role:

• Full UK drivers' licence
• Be SC cleared or have no problems obtaining it.
• Dangerous Goods Awareness
• Aircore
• Human Factors
• Manual Handling
• Airfield Access Permit
  Salary: salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme