Property Specialist

Connections The Recruitment Specialists Limited; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a confident Property Specialist to provide support to landlords across the UK. The role offers flexible working arrangements, a structured 10-week training program, and excellent benefits including 25 days of annual leave, increasing with tenure. Responsibilities include acting as the first point of contact for landlords, providing guidance through various channels, and supporting with property management queries. This position is initially fixed-term but has strong potential for permanency.

Benefits

25 days of annual leave

4 times salary life insurance

Westfield Health

10-week structured training programme

Qualifications

• Previous experience in property or housing is advantageous.
• Ability to meet performance KPIs, ensure accuracy in interactions.
• Strong communication skills for engaging with landlords.

Responsibilities

• Act as first point of contact for landlords across various communication channels.
• Log and maintain all interactions accurately.
• Support landlords with queries on property management and tenancy processes.

Skills

Confident communication

Customer service

Property management knowledge

Job description

Overview

Are you a confident communicator with a passion for helping people? We’re looking for a Property Specialist to join our team and provide expert support to landlords across the UK. This is an exciting opportunity in the property sector, offering flexible working, a 10‑week structured training programme, and excellent employee benefits.

Responsibilities

What you’ll do :

• Act as a first point of contact for landlords via phone, email, live chat, video calls, and online forums, providing clear, accurate, and solution‑focused guidance.
• Log and maintain all interactions to ensure information is accurate and up to date.
• Meet and maintain high standards of performance, achieving KPIs such as call response times and customer satisfaction scores.
• Signpost landlords to additional resources, third‑party services, or training where appropriate.
• Support landlords with queries on property management, tenancy processes, and legislation within the private rental sector.

Qualifications & Benefits

• Previous experience in property or housing is advantageous.
• 4 days from home per week, with a centrally located office for the remaining day.
• 25 days of annual leave, increasing to 26 after 3 years’ service, and 27 after 5 years.
• 4 times salary.
• Westfield Health.
• 10‑week structured plan to support your development.
• 12‑month fixed‑term, with a strong likelihood of becoming permanent.
• 37.5 per week between 8.30am – 5.30pm.