Property Manager Team Leader

Command; Chelmsford; Hybrid; GBP 35,000; Full time

Job summary

A well-established property management company in Chelmsford is seeking a Property Management Team Leader. This role involves managing a personal portfolio while leading a team of 20 to ensure excellence in service. Candidates should possess 3+ years in property management, strong customer service skills, and a proactive approach. The position offers a salary of £30,000 - £32,000, with bonuses and a hybrid work model available after the probation period.

Benefits

Bonuses and profit share

Hybrid working after probation

Support with professional accreditations

Qualifications

• 3+ years' experience in property management, with leadership responsibilities preferred.
• Strong organisation and attention to detail.
• Proactive, problem-solving approach.

Responsibilities

• Manage a small personal portfolio and handle maintenance issues.
• Act as a point of escalation for complex cases.
• Support the Assistant Manager in contractor relationships.

Skills

Property management experience

Customer service

Problem-solving

Communication skills

IT proficiency

Education

ARLA qualifications

Tools

MS Office

Property software

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

Property Management Team Leader

Location: Chelmsford (Hybrid after probation)

Salary: £30,000 - £32,000 + bonuses + year-end profit share (OTE £35,000)

We are seeking a professional, enthusiastic, and tenacious Property Management team leader to join a well-established residential lettings team. This is a fantastic opportunity for someone looking to take the next step in their career, leading a team while still managing their own small portfolio.

You’ll be working alongside an experienced Manager and Assistant Manager, supporting a team of 20 and ensuring service excellence across the department.

The Role

As Property Management Team Leader, you will:

• Manage a small personal portfolio, handling maintenance issues, liaising with tenants and landlords, arranging contractors, processing invoices, and providing regular updates.
• Act as a point of escalation for complex cases, offering solutions and guidance.
• Monitor workloads across the team, stepping in where needed to maintain efficiency.
• Support the Assistant Manager in developing strong contractor relationships and expanding the approved contractor panel.
• Encourage excellent customer service and foster strong landlord and tenant relationships.
• Assist with team initiatives, internal competitions, and events.

About You

We’re looking for someone with:

• 3+ years' experience in property management (leadership or senior responsibilities preferred).
• ARLA qualifications (advantageous but not essential).
• Strong organisation and attention to detail, with a passion for delivering excellent customer service.
• Confident communication and interpersonal skills.
• A proactive, problem-solving approach and strong time management.
• IT proficiency (MS Office and property software experience).

Salary & Benefits

• £30,000 - £32,000 basic (DOE)
• Bonuses + year-end profit share (OTE up to £35,000)
• Hybrid working after probation
• Full training and ongoing career development
• Support with professional accreditations (funded by the company)

Hours

• Monday to Friday, 8:30am - 5:30pm
• Based at Chelmsford during probation, moving to a hybrid model thereafter.

This role is perfect for an experienced Property Manager ready to progress, or a Team Leader keen to expand their responsibilities in a supportive and growing environment.