Property Management Team Leader

Command Recruitment; Chelmsford; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A property management agency in Chelmsford is seeking a Property Management Team Leader. In this role, you'll manage your own portfolio while leading a team of 20 to ensure service excellence. Ideal candidates will have over 3 years of property management experience and strong customer service skills. The position offers a salary of £30,000 - £32,000 with bonuses and a hybrid working model after probation.

Benefits

Bonuses

Year-end profit share

Full training and career development

Support for professional accreditations

Qualifications

• 3+ years' experience in property management, preferably in leadership roles.
• Strong organization and attention to detail are vital.
• Confident communication and proactive problem-solving skills.

Responsibilities

• Manage a small personal portfolio and handle tenants and landlords.
• Act as a point of escalation for complex issues.
• Monitor team workloads and support staff efficiently.

Skills

Property management experience

Organizational skills

Attention to detail

Customer service

Communication skills

Problem-solving skills

IT proficiency

Education

ARLA qualifications

Tools

MS Office

Property management software

Job description

Property Management Team Leader

Location: Chelmsford (Hybrid after probation)

Salary: £30,000 - £32,000 + bonuses + year-end profit share (OTE £35,000)

We are seeking a professional, enthusiastic, and tenacious Property Management team leader to join a well-established residential lettings team. This is a fantastic opportunity for someone looking to take the next step in their career, leading a team while still managing their own small portfolio.

You'll be working alongside an experienced Manager and Assistant Manager, supporting a team of 20 and ensuring service excellence across the department.

Responsibilities:

• Manage a small personal portfolio, handling maintenance issues, liaising with tenants and landlords, arranging contractors, processing invoices, and providing regular updates.
• Act as a point of escalation for complex cases, offering solutions and guidance.
• Monitor workloads across the team, stepping in where needed to maintain efficiency.
• Support the Assistant Manager in developing strong contractor relationships and expanding the approved contractor panel.
• Encourage excellent customer service and foster strong landlord and tenant relationships.
• Assist with team initiatives, internal competitions, and events.

About You:

We're looking for someone with:

• 3+ years' experience in property management (leadership or senior responsibilities preferred).
• ARLA qualifications (advantageous but not essential).
• Strong organisation and attention to detail, with a passion for delivering excellent customer service.
• Confident communication and interpersonal skills.
• A proactive, problem-solving approach and strong time management.
• IT proficiency (MS Office and property software experience).

Salary & Benefits:

£30,000 - £32,000 basic (DOE)

Bonuses + year-end profit share (OTE up to £35,000)

Hybrid working after probation

Full training and ongoing career development

Support with professional accreditations (funded by the company)

Hours:

Monday to Friday, 8:30am - 5:30pm

Based at Chelmsford during probation, moving to a hybrid model thereafter.

This role is perfect for an experienced Property Manager ready to progress, or a Team Leader keen to expand their responsibilities in a supportive and growing environment