Property Management Customer Success Lead

Better Staff Recruitment; Swanley; On-site; GBP 35,000 - 50,000; Full time

Job summary

A client-focused recruitment agency in Swanley is seeking a driven Customer Success Manager. This role involves managing client relationships, ensuring top-tier service delivery, and leading a team to meet operational targets. The ideal candidate will have extensive experience in property management and a deep understanding of customer-service driven environments. You will work closely with the Head of Operations to support the national client network effectively.

Qualifications

• Extensive experience in Property Management is essential.
• Ability to manage and nurture a team effectively.
• Strong understanding of customer service-driven businesses.

Responsibilities

• Ensure the smooth and efficient management and delivery of services to all national clients.
• Manage the process from client adoption throughout the client's journey.
• Grow and manage the affiliate network and work with franchisees.

Skills

Excellent people management skills

Problem-solving ability

High volume transaction understanding

Job description

A client-focused recruitment agency in Swanley is seeking a driven Customer Success Manager. This role involves managing client relationships, ensuring top-tier service delivery, and leading a team to meet operational targets. The ideal candidate will have extensive experience in property management and a deep understanding of customer-service driven environments. You will work closely with the Head of Operations to support the national client network effectively.