Property Claims Handler (Birmingham)

Exchange Street Claims ltd; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A claims management company based in Birmingham is seeking a Domestic Property Claims Handler to be the main point of contact for policyholders dealing with property damage claims. Responsibilities include managing claims from notification to settlement, ensuring customer satisfaction, and negotiating settlements. Ideal candidates will possess strong customer service and negotiation skills. This role offers an opportunity to help customers navigate the claims process effectively.

Qualifications

• Excellent customer service skills.
• Ability to manage claims efficiently.
• Strong negotiation skills.

Responsibilities

• Manage and process domestic property claims efficiently and accurately.
• Provide exceptional customer service by guiding policyholders through the claims process.
• Investigate claims to determine liability and policy coverage.
• Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution.
• Prepare detailed and accurate claim reports.
• Negotiate settlements in line with company policies and procedures.
• Maintain comprehensive and up-to-date records of all claims handled.

Job description

Overview

Discipline: Domestic/Personal Lines Property

As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements.

Responsibilities

• Manage and process domestic property claims efficiently and accurately.
• Provide exceptional customer service by guiding policyholders through the claims process.
• Investigate claims to determine liability and policy coverage.
• Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution.
• Prepare detailed and accurate claim reports.
• Negotiate settlements in line with company policies and procedures.
• Maintain comprehensive and up-to-date records of all claims handled.

Application

Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims 0161 667 0428 / [e-mail]. Job Ref: CD-156. JA Ref: 756841. For all other vacancies, take a look at our website - exchange-street.co.uk