Property Claims Director

Time Appointments; City Of London; Remote; GBP 70,000 - 100,000; Full time

Job summary

A fast-growing Insurtech TPA is seeking a Property Claims Director to lead a team in claims management. The role involves driving performance and compliance while implementing best practices and fostering relationships with stakeholders. The ideal candidate has over 10 years of experience in insurance claims management, including leadership, along with benefits like a generous health plan and fully remote work opportunities.

Benefits

Generous health insurance plan

Pension scheme with employer contributions

Private medical and dental insurance

Professional qualification support (CII exams fully funded)

Apple laptop and equipment provided

Qualifications

• 10+ years in insurance claims management (property, agriculture, liability, or motor with bodily injury preferred).
• At least 6 years’ leadership experience.
• Comfortable using and evolving claims systems.

Responsibilities

• Lead and manage a team of claims professionals across agriculture and property.
• Drive performance and achieve operational targets.
• Implement best practice claims handling processes.

Skills

Insurance claims management

Leadership

Data analysis

Collaboration

Education

Minimum Dip CII or working towards

Job description

We are working on behalf of a fast-growing Insurtech TPA who are looking for a Property Claims Director to join their team!

This is an exciting opportunity for an experienced leader to join as a Property Claims Director, heading up a team of professionals and shaping the future of claims management.

As a Property Claims Director, you’ll lead a team of claims specialists handling a diverse portfolio of agriculture and property claims. Using your expertise, leadership skills, and a tech-driven mindset, you’ll drive operational excellence, deliver outstanding client service, and ensure compliance with industry standards.

Key Responsibilities :

• Leading and managing a team of claims professionals across agriculture and property.
• Driving performance, achieving operational targets, and exceeding client expectations.
• Implementing best practice claims handling processes (intake, investigation, evaluation, settlement, and recovery).
• Analysing claims data to identify trends, risks, and opportunities for improvement.
• Acting as escalation point for complex or disputed claims, ensuring effective resolution.
• Overseeing reserving practices, fraud prevention, and compliance with legal / regulatory standards.
• Building strong relationships with farmers, landowners, brokers, policyholders, and other stakeholders.
• Attracting, training, and developing a high-performing, collaborative team.
• Partnering with internal teams to improve systems, processes, and client outcomes.

Previous Skills & Experience :

• Minimum Dip CII (or working towards).
• 10+ years in insurance claims management (property, agriculture, liability, or motor with bodily injury preferred) and at least 6 years’ leadership experience.
• Comfortable using and evolving claims systems to boost efficiency and outcomes.
• A natural leader who values collaboration, empathy, and professional development.
• Able to balance big-picture strategy with hands-on detail.

Benefits :

• Generous health insurance plan
• Pension scheme with employer contributions
• Private medical and dental insurance
• Competitive holiday allowance plus bank holidays
• Professional qualification support (CII exams fully funded after qualifying period)
• Fully remote working to support work-life balance
• Apple laptop, dual monitor, and all equipment provided