Project Support Officer

First Choice Homes Oldham; Oldham; Hybrid; GBP 32,000; Full time

Job summary

A leading housing association in Oldham is seeking a Project Support Officer to provide essential business and administrative support for investment projects. This hybrid role requires excellent organisational and communication skills, with a focus on customer engagement and project coordination. The ideal candidate will have a strong attention to detail and experience in a similar environment. Competitive salary and benefits offered.

Benefits

30 days’ annual leave

Defined contribution pension scheme

Employee Assistance Programme (EAP)

Qualifications

• Proven experience in business support, contract administration, or project coordination.
• Strong organisational skills, able to manage multiple priorities and meet deadlines.
• Experience taking and distributing meeting minutes and supporting site-based activity.

Responsibilities

• Provide administrative and coordination support for effective delivery of projects.
• Lead on customer engagement and address enquiries and complaints.
• Attend site meetings, take minutes and support progress monitoring and reporting.

Skills

Organisational skills

Communication skills

Customer service experience

Problem-solving approach

Attention to detail

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Project Support Officer

Location: Oldham (Hybrid – 37 hours per week)

Reporting to: Project Manager Assest Investment Delivery

Salary: £31,083 per annum

Contract: Permanent

First Choice Homes Oldham (FCHO) have a fantastic opportunity for a Project Support Officer (Known internally as a Contract Delivery Officer) to join our Investment Delivery team.

This is a customer focused role where you’ll play a key part in supporting the planning, coordination, and delivery of our Investment Programme projects including major works, disrepair, structural works, and component replacements across our housing portfolio.

This is a full-time hybrid role where you’ll work from one of our central Oldham offices two days a week (Wednesday and Thursday). You will also be required to travel to sites at least once a month.

The impact you’ll make

You’ll provide vital business and administrative support to ensure our investment projects are delivered efficiently, on time, and to the highest standards. You’ll work closely with Project Managers, Project Officers, Surveyors and contractors – helping to ensure that our homes remain safe, well-maintained, and meet the needs of our customers.

You’ll also act as a key point of contact for tenants, ensuring they’re kept informed, listened to, and supported throughout works.

You will:

• Provide administrative and coordination support for the effective delivery of capital investment, major repairs, and improvement works.
• Lead on customer engagement, ensuring excellent communication and a responsive, empathetic approach to enquiries and complaints.
• Attend site meetings, take minutes, and support progress monitoring and reporting.
• Raise purchase orders and support the financial tracking of project spend.
• Assist in preparing project and contract documentation, ensuring accurate and timely records.
• Monitor performance data, track key milestones, and ensure contractor compliance and customer satisfaction.
• Liaise with tenants, contractors, and colleagues to maintain smooth communication and resolve queries effectively.
• Support the procurement and performance management of external contractors and suppliers.
• Provide business support for the Disrepair Manager, ensuring clear communication and accurate reporting.
• Assist with the organisation of stakeholder meetings, presentations, and project briefings.
• Support service improvement by identifying trends and contributing to process enhancements.

Our ideal candidate

You’re organised, customer-focused, and enjoy working in a fast-paced environment. You’ll bring great attention to detail, strong administrative skills, and a genuine passion for delivering great service.

You will have:

• Proven experience in business support, contract administration, or project coordination.
• Excellent communication skills – confident dealing with customers, contractors, and colleagues over the phone, in person, and in writing.
• Experience working in a customer service or complaints-handling environment.
• Strong organisational skills, able to manage multiple priorities and meet deadlines.
• A proactive, problem-solving approach with the ability to identify and resolve issues quickly.
• Experience taking and distributing meeting minutes and supporting site-based activity.
• Good knowledge of digital administration systems and proficiency in Microsoft Office (Excel, Word, Outlook).
• Attention to detail and accuracy in documentation and financial tracking.
• A collaborative, team-oriented approach with a willingness to learn and develop.

Desirable (but not essential):

• Knowledge of housing, repairs, or construction administration.
• Experience supporting contract delivery, disrepair cases, or major works projects.

This is a great development opportunity — previous postholders have successfully progressed into Project Surveyor and Project Management roles within FCHO.

Why join FCHO?

First Choice Homes Oldham (FCHO) is a housing association providing safe, affordable, and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and have the highest regulatory (G1 / V1) Governance rating. Every day, we’re proud to make a real difference in our communities.

Our work is guided by our Big Plan, focused on providing homes we’re proud of, supporting people to thrive, and creating a great place to work. We care deeply about our customers, our colleagues, and our communities—and we’re committed to delivering services we can be proud of while improving lives across Oldham.

What’s in it for you?

We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development:

• Salary of £31,083 per annum
• 37-hour working week with hybrid options (2 days in the office: Wednesday & Thursday)
• 30 days’ annual leave, plus one company shutdown day and 8 bank holidays (pro-rated for part-time colleagues)
• Option to purchase additional annual leave
• Defined contribution pension scheme with up to 10% employer contribution and salary exchange
• Death in service benefit
• Automatic enrolment into a healthcare cash plan and private health insurance
• Access to Doctorline – 24/7 worldwide GP access for you and your family
• Employee Assistance Programme (EAP) – 24-hour confidential support
• Access to our colleague benefits platform for discounts and wellbeing tools
• Discounted gym membership
• Professional subscriptions paid (where essential to the role)
• Enhanced maternity, paternity, adoption and sick pay
• Access to an on-site wellbeing room and café
• Long Service Awards

Interested?

If you’re organised, customer-focused, and want to be part of a team making a real impact through our Investment Programme, we’d love to hear from you.

Please submit your application before 09/11/2025

We reserve the right to close the vacancy earlier depending on application volume.

Inclusion and accessibility

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills and are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know and we’ll do all we can.