Project Support Officer

NHS Scotland; Balloch; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A national NHS Board is seeking Project Support Officers to deliver key support across national digital programmes. The position requires candidates to maintain trackers, coordinate meetings, and draft reports. Ideal candidates will have a diploma-level qualification and experience with Microsoft 365 tools. This role offers a hybrid working model and a path towards Digital Project Management.

Benefits

Pension scheme

Comprehensive work-life balance policies

Learning resource centres

Qualifications

• Experience in project support or digital delivery is required.
• Familiarity with Microsoft 365 tools is necessary.
• Must have strong written and verbal communication skills.

Responsibilities

• Maintain trackers and governance logs for multiple projects.
• Coordinate workshops and meetings.
• Draft minutes, action logs, and reports for senior stakeholders.

Skills

Diploma-level qualification or equivalent experience in project support

Practical experience of Microsoft 365 (Teams, Planner, Excel, Word)

Well-developed communication (written and verbal) skills

Organisational skills

Meticulous attention to detail

Customer-focused approach

Education

Diploma-level qualification

Job description

Overview

Project Support Officer – Digital Delivery (5 posts). These posts are 12 Month Fixed Term / Secondment positions. Candidates currently employed by a NHS Board will be offered this position on a secondment only basis.

The Organisation

National Services Scotland (NSS) is a national NHS Board operating at the heart of NHSScotland, providing support and advice at strategic and operational levels. NSS supports customers to deliver their services more efficiently and effectively and offers shared services and specialist support on a national scale. Within NSS, the Digital & Security directorate delivers national digital, data and cyber programmes that help boards provide safer, more efficient care. Our priority is to improve the health and well-being of the people of Scotland by working with colleagues across Health and Social Care to deliver fit-for-purpose solutions and systems that help stakeholders free up resources for essential services.

The Post

NHS National Services Scotland – Digital & Security Directorate is seeking five motivated and organised Project Support Officers to deliver vital support across a portfolio of national digital programmes. You will support projects spanning digital transformation, cyber-security, data governance and clinical IT within the Portfolio Delivery Services team.

You Will

• Maintain trackers and governance logs (risks, issues, actions) for multiple projects
• Coordinate workshops, meetings and associated documentation
• Draft clear minutes, action logs and reports for senior stakeholders
• Liaise with colleagues across NSS, Scottish Government and NHS Boards

The Candidate

We are looking for someone with:

• Diploma-level qualification (or equivalent experience) in project support or digital delivery
• Practical experience of Microsoft 365 (Teams, Planner, Excel, Word)
• Well-developed communication (written and verbal) and organisational skills
• Meticulous attention to detail and a customer-focused approach

These roles sit in a digital delivery environment and offer a strong development path towards Digital Project Management.

Location and Working Pattern

Posts will be based at either Gyle Square, Edinburgh or Delta House, Glasgow. Currently hybrid working. Monday to Friday, 37 hours per week.

It is a condition of employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits

Our benefits package includes a pension scheme, a comprehensive range of work-life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion

NSS is a national board and, as an anchor institution, we are committed to being a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace. This is supported through Once for Scotland flexible working policies. NSS offers learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are equality staff networks open to all. We are an equal opportunities employer and guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As a Disability Confident Leader, NSS aims to offer a fully accessible and inclusive recruitment service. For reasonable adjustments, contact the Recruitment Team at [e-mail].

Further information on NSS is available at: https://www.nss.nhs.scot/. Please note that the majority of correspondence is sent by e-mail, so check your e-mail regularly (including junk folders).

NSS is an equal opportunities employer and a committed participant in the Disability Confident scheme, guaranteeing to interview all disabled applicants who meet the minimum criteria for our vacancies.

Further Information

For an informal discussion on the post, please contact Swavik Dittmer, Project Support Officer, via email [e-mail]. Closing date for completed applications is Wednesday 1 October 2025.