Project Specialist - Operations Development (Griffin Programme)

The Boots Company PLC; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Nottingham is seeking a Project Specialist for a 12-month contract to contribute to the EPOS replacement program. Your responsibilities will include defining new retail processes, supporting internal stakeholders, and aiding in project delivery. The ideal candidate will have strong knowledge of store operations, excellent communication skills, and proficiency in Microsoft Office. The role offers a range of benefits including a retirement savings plan and generous employee discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counseling support

Qualifications

• Experience in managing and operating retail stores.
• Enthusiastic and problem-solving attitude.
• Experience in user acceptance testing and continuous improvement methodologies.

Responsibilities

• Support defining new retail processes and build requirements.
• Work cross-functionally with stakeholders for simplification.
• Execute readiness and communication plan for implementation.
• Provide status updates on project delivery and documentation.

Skills

Strong understanding of managing store operations

Relationship building across internal teams

Strong communication skills

Good knowledge of Microsoft Office

Job description

Contract: 12-month FTC/Secondment

Location: Nottingham (Support Office)

Closing date: 26/12/25

Recruitment Partner: Daniel White, [e-mail]

Welcome to the Boots Operations Development team– an exciting team at the heart of Boots UK's Central Operations Function. Our aim is to ensure that what we do is; Simpler for Stores, Better for Customers and More Value for Boots. We're focusing on efficient processes and smart technology investments to make our Team Members jobs easier and drive improved KPIs across the whole of the Retail Operation.

About the role

As a Project Specialist you will be integral to the planning and development of our exciting EPOS (Till software) replacement programme (Griffin), reporting into a Business Project Manager and working alongside multiple IT teams, you will support the Project team in building the requirements for this exciting transformational programme you will play a key role in enabling the organisation to deliver this complex and far reaching project.

Key responsibilities

• Supporting the Subject Matter Expert (s) define new retail processes, helping to define and refine build requirements and driving an improved colleague experience across all aspects of the programme.
• Support the BAU team to work cross functionally with internal stakeholders to deliver a plan of simplification opportunities and process enhancements.
• Support and execute a readiness and communication plan to support the implementation of the changes with field and store teams.
• Support the project delivery, planning and tracking documentation and provide status updates to the project sponsors

What you'll need to have

• A strong understanding of managing and operating different formats of Boots stores and a strong knowledge of store operational processes
• Able to build relationships and work productively with a wide range of internal teams
• Enthusiastic and excited to seek out new opportunities, power through problems and deliver the very best solutions for store teams
• Strong communication skills and confidence in presenting to all work levels
• Good working knowledge of Microsoft Office to include Outlook, Teams, Word, PowerPoint and Excel

It would be great if you also have

• These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria.
• Project Management or Continuous Improvement methodology experience
• Process Mapping experience
• Boots Store experience
• User acceptance testing experience

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.