Project Officer

NHS; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in London is seeking a Project Officer to manage various projects, ensure delivery within scope, and engage with stakeholders. The position requires strong communication skills, experience in project management within the NHS or healthcare sector, and the ability to work autonomously. This role offers professional development opportunities and is primarily office-based, with some off-site meeting requirements.

Qualifications

• Educated to degree level or equivalent, or significant relevant experience.
• Experience working within the NHS or similar healthcare environment.
• Experience coordinating tasks and reporting processes.

Responsibilities

• Oversee delivery and management of projects and services.
• Build relationships with the Executive Team and external stakeholders.
• Monitor project resources and ensure successful delivery.

Skills

Excellent communication and interpersonal skills

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Ability to work autonomously

Stakeholder engagement and relationship management

Education

Educated to degree level in a relevant subject

Project and/or Programme Management Qualification (e.g. PRINCE2)

Tools

EMIS Web

MS Project

Job description

An exciting opportunity has arisen at Camden Health Evolution (CHE) for a Project Officer to play a key role in supporting a variety of projects across CHE Federation and Central Camden PCN.

Main duties of the job

The post-holder will be responsible for the day-to-day management of ongoing projects across the PCN and Federation, ensuring they are delivered efficiently, within scope, and to a high standard. Key responsibilities include coordinating tasks, monitoring progress and outcomes, and maintaining accurate project documentation.

The post-holder will engage with a variety of stakeholders, contribute to project communications, support governance processes, identify risks, and drive continuous improvements in service delivery. They will handle complex or sensitive issues with sound judgement and discretion, often working with minimal supervision. The role is primarily office-based, with occasional requirements to attend off-site meetings or events.

Experience supporting or delivering projects, ideally within the NHS or a healthcare setting, is essential. This role provides a clear pathway for professional development, including progression into project management or programme leadership.

About us

Camden Health Evolution (CHE) Ltd is a GP Federation supporting the Central Camden Primary Care Network (PCN). There are 8 member practices with a registered population of circa 82,000 patients. All practices are members of CHE, sharing its vision, mission, values, and key priorities.

**We regret that this position does not provide visa sponsorship. We are unable to consider applicants requiring sponsorship**

Job responsibilities

ROLE AND RESPONSIBILITIES

The following are the core responsibilities of the Project Officer. On occasion, there may be a requirement to undertake additional tasks depending on workload and staffing levels.

Project Management and Delivery

Oversee the delivery, implementation, and day-to-day management of projects and services, ensuring milestones, deadlines, and responsibilities are clearly defined and monitored.

Build and maintain strong working relationships with the Executive Team, Member Practices, and external stakeholders to facilitate efficient project delivery.

Collaborate with CHE and PCN colleagues to plan, manage, and deliver projects effectively. Follow up on tasks to ensure they are completed on time and delivered to a high standard.

Monitor project resources, including equipment calibration and consumable stock levels, to ensure successful project delivery.

Support Project Managers in producing high-quality project plans and maintaining core project documentation.

Maintain project documentation, ensuring templates are up-to-date and version-controlled (e.g., business cases, risk registers, project plans).

Identify risks and obstacles, proactively implementing solutions to keep projects on track and achieve objectives.

Ensure projects and services are delivered on time, to quality standards, and in a cost-effective manner, adjusting plans as required.

Contribute to strategic project planning, identifying interdependencies, potential impacts, resource requirements, and contingency measures.

Work autonomously on day-to-day project activities, using initiative while escalating issues as required.

Provide line management for designated team members, including conducting annual appraisals, supporting professional development, and offering day-to-day guidance and support.

Governance, Reporting, and Continuous Improvement

Track key project metrics and milestones, reviewing progress and providing regular updates to the Executive Team.

Evaluate the effectiveness and impact of projects, using outcomes and feedback to drive continuous improvement and inform service development.

Monitor the progress of projects, identify risks to delivery, and recommend alternative solutions to ensure key milestones are met.

Use spreadsheets and data collection systems to collect, audit, and present project data.

Construct and run EMIS Web searches to collect project data, enabling evaluation of patient outcomes and project impact.

Undertake process mapping and produce relevant project documentation.

Stakeholder Engagement and Communication

Provide clear and timely project updates to the Executive Team.

Prepare and produce reports, spreadsheets, presentations, and other documents as requested for internal and external stakeholders.

Ensure effective project delivery through ongoing engagement and communication, following up on tasks and promptly escalating issues, risks, or delays through the appropriate channels.

Contribute to project communications and provide regular updates to stakeholders throughout the project lifecycle.

Champion the effective design and implementation of communication strategies, ensuring consistent messaging and stakeholder engagement.

Respond to email enquiries in a timely and professional manner.

Establish and maintain high standards for professional correspondence, setting expectations for response times and tone, and mentoring team members in effective communication practices.

Key Stakeholders

Internal:

CHE Executive and Management Team

PCN Clinical Directors

PCN Member GP Practices

External:

North Central London Integrated Care Board (NCL ICB)

NCL Federations

NCL PCNs and GP Practices

Local NHS Trusts: North London NHS Foundation Trust (NLFT), Central and North West London NHS Foundation Trust (CNWL), Royal Free London NHS Foundation Trust (RFL), University College London Hospitals NHS Foundation Trust (UCLH)

London Borough Council (LBC)

NHS England (NHSE)

Person Specification

Skills / Abilities

• Excellent communication and interpersonal skills
• Skilled in preparing accurate and thorough project documentation
• Ability to work effectively as part of a team
• Skilled in preparing project reports that effectively communicate progress and outcomes
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Excellent time management skills with the ability to re-prioritise to meet deadlines
• Ability to work under pressure and manage multiple tasks
• Ability to work autonomously and use initiative to resolve problems
• Professional and effective telephone and email communication skills, with the ability to manage enquiries, respond promptly, and maintain clear records
• Ability to develop and deliver clear, engaging presentations to diverse internal and external stakeholders
• Skilled in stakeholder engagement and relationship management
• Skilled in communicating complex issues and managing challenging situations with diplomacy, persuasion, and influence
• Proficient in EMIS Web, including creating EMIS Web searches and reports
• Ability to work with informatics, data analysis and data visualisation tools
• Understanding of good clinical and information governance
• Touch typing

Qualifications

• Educated to degree level in a relevant subject or equivalent, or significant experience at a similar level in a specialist area
• Evidence of continued professional development
• Educated to Masters level in a relevant subject or equivalent
• Project and/or Programme Management Qualification (e.g. PRINCE2 or equivalent)
• Completion of NHS Leadership Academy Programme Course

Knowledge

• Knowledge of project management principles, methodologies, and best practices
• Understanding of project lifecycle, governance, reporting and delivery processes
• Familiarity with relevant IT tools (e.g., MS Project, Excel, Teams, SharePoint) for project tracking and reporting
• Understanding of local commissioning objectives and QOF/PCN DES/IIF
• Knowledge of effective stakeholder engagement and communication in healthcare or multi-agency environments
• Knowledge of available local health services
• Appreciation of how local, regional, and national NHS bodies collaborate, including GP practices, PCNs, ICBs, and NHSE
• Knowledge of risk management, issue resolution, and quality assurance processes
• Good local knowledge of health landscape and population needs
• Understanding of local and national strategic priorities
• Understanding of local culture between practices and other providers
• Understanding of quality improvement, service evaluation, or audit processes
• Detail-oriented and methodical, with a focus on accuracy and quality
• Adaptable and flexible in response to change or unpredictable situations
• Personal resilience and the ability to stay calm under pressure
• Ability to maintain confidentiality and trust
• Professional, calm, and efficient manner
• Willingness to engage with and learn from peers and colleagues
• Positive and flexible approach to work, demonstrating a strong desire to improve performance
• Commitment to continuing professional development

Experience

• Experience working within the NHS, ideally in Primary Care or a comparable healthcare or service delivery environment
• Demonstrable experience supporting projects, including coordinating tasks, and reporting processes
• Experience coordinating tasks across multiple teams
• Proven experience of delivering projects on time and within scope
• Experience of working with internal and external stakeholders
• Experience in dealing with sensitive and confidential information
• Experience of using different IT systems in the NHS
• Experience applying project management principles and practices to support the planning, delivery, and monitoring of projects
• Experience managing project documentation, budgets, and financial reporting
• Experience preparing project reports and supporting the development of presentations for diverse internal and external stakeholders

Other Requirements

• Willingness to work flexibly
• Completion of mandatory training as required
• Disclosure and Barring Service (DBS) check clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.