Project Officer

University College London Hospitals NHS Foundation Trust; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare organization in London is looking for an experienced Project Officer to manage projects effectively and collaborate with stakeholders. The successful candidate will oversee project delivery and contribute to continuous improvement initiatives. This role requires strong project management skills and the ability to build relationships with a wide range of stakeholders.

Qualifications

• Strong project management skills.
• Ability to build and maintain relationships with stakeholders.
• Experience in monitoring project resources and delivery.

Responsibilities

• Oversee the delivery and management of projects.
• Support Project Managers in maintaining documentation.
• Provide updates to the Executive Team on project progress.

Job description

Responsibilities

• ROLE AND RESPONSIBILITIES The following are the core responsibilities of the Project Officer. On occasion, there may be a requirement to undertake additional tasks depending on workload and staffing levels.
• Project Management and Delivery Oversee the delivery, implementation, and day-to-day management of projects and services, ensuring milestones, deadlines, and responsibilities are clearly defined and monitored.
• Build and maintain strong working relationships with the Executive Team, Member Practices, and external stakeholders to facilitate efficient project delivery.
• Collaborate with CHE and PCN colleagues to plan, manage, and deliver projects effectively.
• Follow up on tasks to ensure they are completed on time and delivered to a high standard.
• Monitor project resources, including equipment calibration and consumable stock levels, to ensure successful project delivery.
• Support Project Managers in producing high-quality project plans and maintaining core project documentation.
• Maintain project documentation, ensuring templates are up-to-date and version-controlled (e.g., business cases, risk registers, project plans).
• Identify risks and obstacles, proactively implementing solutions to keep projects on track and achieve objectives.
• Ensure projects and services are delivered on time, to quality standards, and in a cost-effective manner, adjusting plans as required.
• Contribute to strategic project planning, identifying interdependencies, potential impacts, resource requirements, and contingency measures.
• Work autonomously on day-to-day project activities, using initiative while escalating issues as required.
• Provide line management for designated team members, including conducting annual appraisals, supporting professional development, and offering day-to-day guidance and support.

Governance, Reporting, and Continuous Improvement

• Track key project metrics and milestones, reviewing progress and providing regular updates to the Executive Team.
• Evaluate the effectiveness and impact of projects, using outcomes and feedback to drive continuous improvement and inform service development.
• Monitor the progress of projects, identify risks to delivery, and recommend alternative solutions to ensure key milestones are met.
• Use spreadsheets and data collection systems to collect, audit, and present project data.
• Construct and run EMIS Web searches to collect project data, enabling evaluation of patient outcomes and project impact.
• Undertake process mapping and produce relevant project documentation.

Stakeholder Engagement and Communication

• Provide clear and timely project updates to the Executive Team.
• Prepare and produce reports, spreadsheets, presentations, and other documents as requested for internal and external stakeholders.
• Ensure effective project delivery through ongoing engagement and communication, following up on tasks and promptly escalating issues, risks, or delays through the appropriate channels.
• Contribute to project communications and provide regular updates to stakeholders throughout the project lifecycle.
• Champion the effective design and implementation of communication strategies, ensuring consistent messaging and stakeholder engagement.
• Respond to email enquiries in a timely and professional manner.
• Establish and maintain high standards for professional correspondence, setting expectations for response times and tone, and mentoring team members in effective communication practices.

Key Stakeholders

• Internal: CHE Executive and Management Team; PCN Clinical Directors; PCN Member GP Practices; PCN workforce
• External: North Central London Integrated Care Board (NCL ICB); NCL Federations; NCL PCNs and GP Practices; Patient Participation Groups (PPGs); Local NHS Trusts: NLFT, CNWL, RFL, UCLH; London Borough Council (LBC); NHS England (NHSE)