Project Manager (Housing Transformation)

Vox Network Consultants; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment agency is seeking an Interim Programme Manager to oversee the Council's Repairs Improvement Programme in London. This role focuses on organisational redesign and implementing new operating models to enhance efficiency and customer satisfaction. The ideal candidate will have a strong track record in managing service transformation projects within a public sector context and possess excellent stakeholder engagement skills.

Qualifications

• Proven track record in leading large-scale transformation projects.
• Strong expertise in programme and project management.
• Understanding of housing repairs services and related challenges.

Responsibilities

• Lead the design and delivery of organisational change projects.
• Collaborate to design processes that improve productivity and value.
• Translate the operating model into project plans and deliverables.
• Support cultural change by engaging staff and building ownership.
• Oversee programme documentation for transparency and assurance.

Skills

Organisational redesign

Programme management

Stakeholder engagement

Analytical skills

Communication skills

Job description

Role Purpose

The Interim Programme Manager will play a central role in delivering the Council’s Repairs Improvement Programme, which is a cornerstone of the Housing Improvement Plan. The focus of this role is on organisational redesign and the implementation of a new repairs operating model to ensure services are efficient, customer-focused, and deliver consistently high standards for residents.

Responsibilities

• Lead the design and delivery of organisational change projects within the Repairs Improvement Programme, with a focus on implementing the new repairs operating model. Drive forward significant change working with the repairs service senior management team.
• Work collaboratively with senior managers, trade teams, planners, and support functions to design processes, structures, and roles that improve productivity, resident experience, and value for money.
• Translate the operating model into clear project plans, milestones, and deliverables, ensuring benefits are identified, tracked, and realised.
• Support cultural change across the repairs service by engaging staff, building ownership of new ways of working, and strengthening accountability.
• Develop and oversee programme documentation including risk registers, benefits plans, and governance reporting to ensure transparency and assurance.
• Work closely with performance, ICT, procurement, and finance colleagues to ensure enablers for the new model (e.g. systems, data, contracts, budgets) are in place. Provide regular updates and assurance reports to senior leaders, governance boards, and external stakeholders.

Skills and experience

• Proven track record of leading large-scale organisational redesign or service transformation projects, ideally within a complex public sector or housing context.
• Strong expertise in programme and project management, with experience of delivering operating model changes from design through to implementation.
• Understanding of housing repairs services and the challenges facing local authorities/registered providers; direct experience of repairs improvement is highly desirable.
• Demonstrated ability to manage complex stakeholder relationships and engage staff, trade teams, contractors, and residents in change programmes.
• Strong analytical and problem-solving skills, with the ability to translate strategic priorities into practical solutions.
• Experience of embedding cultural change and new ways of working in frontline services.
• Excellent communication skills, able to produce clear and compelling plans, reports, and presentations for senior leaders and governance boards.