Project Manager, Client Connectivity Europe

HSBC; City of Edinburgh; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading global bank is seeking an experienced Project Manager to join their Client Connectivity team in Edinburgh. The role focuses on managing payments and liquidity projects, ensuring successful client onboarding. Candidates should have a proven background in stakeholder management and project delivery. This hybrid position may require occasional national travel to meet clients. The bank fosters an inclusive workplace and is committed to diversity.

Benefits

Private healthcare

Contributory pension scheme

Enhanced maternity and adoption pay

Professional development opportunities

Qualifications

• Experience in building effective client relationships and managing stakeholders is essential.
• Proficiency in payments and liquidity product knowledge is essential.
• Previous project management experience is a prerequisite.
• Excellent communication and influencing skills are a must.
• Proven ability to excel under pressure and drive strategic initiatives forward.

Responsibilities

• Manage multiple payments and liquidity projects to successful completion.
• Support pre-mandate and RFI/RFP consultation for clients.
• Streamline documentation processes to ensure timely delivery.
• Serve as the central liaison between stakeholders across multiple regions.
• Take ownership of client relationships post-sales throughout the project lifecycle.

Skills

Customer Service

Client Expectations

Client Relationships

Communication skills

Project Management

Stakeholder Management

Payments and Liquidity Knowledge

Job description

As an HSBC employee in the UK you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay, support when you return to work and a contributory pension scheme with a generous employer contribution.

We are seeking an organised and experienced individual to join Global Payments Solutions (GPS) as aProject Manager within our Client Connectivity team.

The role of a Project Manager in Client Connectivity is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion.

You will be at the forefront of onboarding clients onto HSBC’s channels and solutions ensuring seamless transitions, driving satisfaction and supporting excellence.

In this role you will:

• Support pre‑mandate and RFI/RFP consultation and project management expertise for our diverse client base utilising your knowledge of Payments Liquidity ERP and Regulatory Solutions.
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction.
• Employ proactive project management methodologies and utilise our scalable organisation designs to manage multiple client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
• Take ownership of client relationships post‑sales, leading client communication throughout the project lifecycle and beyond.
• Ensure every client can operate their accounts and services as expected and project expectations are met before a project is completed.
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience.
• Collaborate with cross‑functional teams globally including Legal Operations IT Sales and Product to optimise internal processes and project delivery.
• Stay updated on the latest developments in payments products and technology. o Support the strategic priorities of the GPS business promoting a positive culture by maintaining a balanced approach to work and life even when under pressure.

To be successful in this role you should have:

• Experience in building effective client relationships and stakeholder management is essential.
• Proficiency in payments and liquidity product knowledge is essential.
• Previous project management experience is a prerequisite.
• Familiarity with design thinking principles would be advantageous.
• Ability to manage competing deadlines effectively in real‑time is essential.
• Excellent communication and influencing skills are a must.
• Proven ability to excel under pressure and drive strategic initiatives forward.

This is a hybrid role with the base location being Lochside Way Edinburgh. There is an expectation of occasional national travel for client visits so it is important that the successful candidate can travel on occasion.

To support you with putting your best foot forward for our internal opportunities you are invited to take advantage of our CV and Interview workshops hosted by our Talent Acquisition team. To find out more and register to attend please click on this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC we are dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process please get in touch with our Recruitment Helpdesk:

Email: [email]

Telephone: 44

Key Skills

Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients

Employment Type

Contract

Required Experience

IC