Project Manager

IBM Computing; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A multinational technology company is seeking a skilled Senior Project Manager in Greater London to lead cross-functional teams in delivering complex application development projects. The successful candidate will manage project scope, cost, and timelines, focusing on enhancing automated credit decisioning systems. Strong client relationship management and project management certifications are required. This role offers numerous training opportunities, career growth, and a supportive work culture encouraging diversity and inclusion.

Benefits

Training opportunities

Promotion opportunities

Work-life balance support

25 days holiday

Employee Assistance Program

Qualifications

• Strong client relationship management and communication skills.
• Proven ability to deliver projects aligned to contractual and business objectives.
• Understanding of automated credit decisioning systems and retail banking processes.
• Excellent organisational and analytical skills.
• Ability to balance technical, commercial, and relationship priorities.

Responsibilities

• Lead project planning, execution, and delivery within agreed scope and budget.
• Manage cross-functional teams including client staff and third-party vendors.
• Oversee the implementation and enhancement of automated decisioning systems.
• Drive continuous improvement of retail credit processes and controls.
• Provide risk systems expertise and ensure compliance with regulatory standards.

Skills

Client relationship management

Communication skills

Organisational skills

Analytical skills

Project management

Education

Intermediate to expert level project management certifications

Job description

Introduction

At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC means you’ll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long‑term career growth and development opportunities in an environment that embraces your unique skills and experience.

We offer:

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer‑to‑peer appreciation as well as from manager to employees
• Tools and policies to support your work‑life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

Your role and responsibilities

We are looking for a highly skilled Senior Project Manager to lead cross‑functional teams in delivering complex application development and maintenance projects. You will be responsible for managing project scope, cost, and timelines, ensuring all deliverables meet business and contractual requirements. Your role will focus on implementing and enhancing automated credit decisioning systems and continuously improving retail credit processes, procedures, and controls. You will manage internal stakeholder relationships, define implementation schedules, and ensure compliance with strategic and regulatory standards. You will also provide risk systems expertise to support key bureau relationships and bank‑wide initiatives. This is a dynamic role requiring technical understanding, leadership skills, and a proactive approach to driving project success.

Responsibilities

• Lead project planning, execution, and delivery within agreed scope and budget.
• Manage cross-functional teams including client staff and third-party vendors.
• Oversee the implementation and enhancement of automated decisioning systems.
• Drive continuous improvement of retail credit processes and controls.
• Provide risk systems expertise and ensure compliance with regulatory standards.

Required technical and professional expertise

• Strong client relationship management and communication skills.
• Proven ability to deliver projects aligned to contractual and business objectives.
• Understanding of automated credit decisioning systems and retail banking processes.
• Excellent organisational and analytical skills.
• Ability to balance technical, commercial, and relationship priorities.
• Industry standard intermediate to expert level project management certifications i.e. PMI PMP

Preferred technical and professional experience

• Experience managing multi-client or vendor-based projects.

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.