Project Manager

TOPPAN Edge Inc.; City Of London; Remote; GBP 55,000 - 75,000; Full time

Job summary

A financial services company based in London is seeking a Project Manager to lead customer projects in the Financial Messaging sector. You will manage the entire project life cycle, interact with customers at senior levels, and ensure projects are completed on time and within budget. The ideal candidate has a strong background in project management and customer-facing roles, with an understanding of the banking industry. This position allows for remote work with monthly office visits.

Qualifications

• 2-3+ years of professional experience as a Project Manager.
• 1+ year of experience in Financial Messaging and Banking.
• Excited to learn about new technologies and SaaS.

Responsibilities

• Lead and manage customers' projects throughout their entire life cycle.
• Create and maintain comprehensive project plans.
• Identify project risks and provide mitigation plans.

Skills

Project management methodologies

Customer-facing interactions

Technical background

Problem-solving skills

Risk management

Time management

Education

PMP certification

Tools

Atlassian (JIRA and Confluence)

Salesforce

Job description

Overview

Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We’re looking for passionate individuals to join our team and help drive impactful results for our customers. If you’re dedicated to delighting customers and promoting growth and innovation, we want you on our team!

The Role

We are looking for a Project Manager to grow and win with us on our Project Management/Delivery Team. This role can be Remote in the UK, with travel to our London office monthly.

The Project Manager will work within a collaborative and international team with business and banking customers on our financial messaging product. This individual leads from the front and drives results from their team to delight our customers. In this role, the individual is involved in the management of customer obligations and interactions with our sales, product, service delivery, revenue, and best-practice functions.

The Project Manager will interact and communicate externally with the customer executive and senior operational management and along with this same interaction up and across the Bottomline organizations for sales, product, development, SaaS operations, Information Security, customer support, legal, and FP&A. This role will assist in the Bottomline internal business processes for each of the above functions to ensure proper input from the customer project and to ensure visibility within the functional organization. Escalations from the customer project(s) leverage the Bottomline processes while supported by both written and verbal communications to ensure the shortest resolution to questions and or issues from any project.

How you will contribute

Lead and manage customers\' projects throughout their entire life cycle. Primary interaction leader for project plans, project(s) status, escalation process, and owner/driver for the communication, strategy & messaging. Create and maintain comprehensive project plans that merge customer requirements with company goals and coordinate technical personnel during all project phases. Oversight & full accountability for all customer projects completed on time and within budget. Identify project risks and provide appropriate escalation and mitigation plans. Provide customer delight through high-quality, predictable, and valuable consulting / professional services and day-to-day interactions with the customer program and organizational leadership. Establishes, develops, and maintains deep customer contacts and working relationships with customers. Liaise between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated. Proactive and frequent communication of progress, on all levels, internally as well as with customer.

Qualifications

• 2-3+ years of professional experience as a Project Manager
• 1+ year of experience working in and understanding of the Financial Messaging and Banking industry is desired
• 2-3+ years of experience with international customer-facing interactions is preferred
• Must be able to interact with customers and partners at a senior level to drive product improvements and strengthen business relationships
• Project management methodologies and tools know-how
• Strong technical background and experience, problem-solving, and analytical skills
• Strong in time management and risk management
• Excellence in driving results in a matrix-structured organization
• Excited and eager to learn about new technologies and SaaS-based services
• PMP certification, or similar, a plus
• Prior interaction with Atlassian (JIRA and Confluence) and Salesforce as issue tracking and CRM tools a plus

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We\'re proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.