Project Management Apprenticeship 2026

Thales Group; Maidstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading insurance provider in Maidstone is seeking enthusiastic candidates for an apprenticeship role in their Retail and Corporate Divisions. You will gain a nationally recognised Level 3 qualification while developing essential customer service and analytical skills. Ideal candidates are final-year students or recent college leavers with strong communication skills. The application process includes a gamified assessment and a pre-recorded video interview, emphasizing a commitment to diversity and inclusion.

Qualifications

• Final year students or recent college leavers are eligible.
• GCSEs in English and Maths at Grade C or 4 required.
• Experience in customer-facing roles is beneficial.

Responsibilities

• Gain a Level 3 qualification in insurance.
• Participate in a structured development programme.
• Support Claims Handlers by gathering client information.

Skills

Confident communicator

Strong interpersonal skills

Customer service experience

Problem-solving skills

Attention to detail

Education

GCSE English and Maths at Grade C or 4

Final year sixth form/college students or recent leavers

Job description

Our Retail division is spread across the UK and Ireland and focuses on small-medium size enterprises (SMEs), individual clients and private high-net-worth clients, providing them with tailored insurance solutions that meet their unique needs. Whatever the question, the concern, or the risk, we can get the right experts in a room and find the right answer.

Corporate and Commercial Division We support various sizes and types of businesses from local tradespeople such as a self-employed plumber to well-established businesses. Our team provide expert guidance on all aspects of commercial insurance helping a wide range of sectors from hospitality and leisure, manufacturing, construction, retail, technology, real estate, rail, motor trade, haulage to professional and financial services. If you are curious about stepping into the world of insurance and managing clients, this could be a perfect first step in your career.

What you'll do?

• You will gain a nationally recognised Level 3 qualification for your relevant programme, spending one day a week studying with your dedicated trainer.
• Take part in a year long structured development programme designed to help you build the skills and confidence needed to thrive in your role, with a group of peers.
• Learn the foundations of insurance through hands‑on learning and structured apprenticeship training.
• Support Claims Handlers and Executives by gathering information from clients about their claims, building confidence in client communication.
• Develop your analytical skills with support from experienced colleagues as you explore how policy wording is used to assess potential coverage for clients.
• Handle incoming and outgoing calls with clients, learning how to communicate with empathy and deliver excellent customer service.
• Build your organisational skills by supporting diary management and following up with insurers and clients to gather key information.
• Contribute to reports and data analysis alongside Claims Executives, gaining exposure to business tools and processes.

Required qualifications and skills

• Final year sixth form/college students or recent college leavers.
• GCSE English and Maths at Grade C or 4.
• Confident communicators who are comfortable speaking on the phone with people at all levels.
• Strong interpersonal and customer service skills – experience working in customer facing roles such as retail and hospitality is useful.
• Strong emotional intelligence and relationship building.
• Tenacious and resilient individuals who thrive on solving problems.
• Intellectually curious individuals who want to learn and grow their careers in insurance.
• Strong written communication skills and attention to detail.

Application process

• Online application form – no CV required. Upload a blank document on the application form.
• Online gamified assessment – complete the stage on your phone or laptop; no right or wrong answers.
• Pre‑recorded video interview – record answers to a few questions using your phone or laptop.
• Assessment centre – an in‑person assessment day in a nearby office, including group activities, travel costs covered.

At Howden, we are committed to developing and maintaining a culture of equality and diversity in the workplace and welcome applications from all backgrounds.

Location: Crawley, United Kingdom. The role is part of Howden’s Retail and Corporate & Commercial Divisions.