Progress Chaser Emergency Department | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Walsall is seeking a motivated Progress Chaser for their emergency department. You will support effective patient flow and assist with various administrative tasks while interacting with patients and clinical staff. Ideal candidates are proactive team players who thrive under pressure with strong communication skills. This role offers daily job satisfaction by directly assisting patients and their families.

Qualifications

• Pro-active and motivated individual experienced in busy environments.
• Able to work calmly and logically under pressure.
• Strong team player committed to healthcare values.

Responsibilities

• Provide efficient progress chaser service to patients and clinical staff.
• Perform reception duties, greeting and guiding patients.
• Handle administrative tasks including query resolution and appointment scheduling.

Skills

Effective communication skills

Ability to work under pressure

Multi-tasking

Reception duties

Job description

Overview

Are you a pro-active, motivated individual who would enjoy working in a challenging and busy emergency department? We are looking to appoint a Progress chaser to support effective flow and timely discharges. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills able to work well under pressure and be a key team player. This career has lots of job satisfaction daily, as you’ll be helping patients and their families with their requirements and providing support through their healthcare journey. As a Team we share and uphold the organisations values in all that we do. If you share our values and feel that you can contribute to our team and the service we provide, we will welcome your application.

PLEASE NOTE THIS POST IS SUBJECT TO CLOSING EARLY SHOULD IT RECEIVE A HIGH NUMBER OF APPLICATIONS

Role and responsibilities

Your role will ensure a professional and efficient progress chaser service is provided to patients and clinical staff.

Responsibilities include: reception duties, greeting patients, checking demographics, guiding patients to the correct waiting area, and arranging follow up appointments. Administrative duties include answering patient queries, answering calls and booking appointments, registering patients, sending emails, arranging transport and liaising with other healthcare professionals.

About the trust

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Key responsibilities

Reception duties, greeting patients, checking demographics, guiding patients to the correct waiting area, and arranging follow up appointments. Administrative duties include answering patient queries, answering calls and booking appointments, registering patients, sending emails, arranging transport and liaising with other healthcare professionals.

Closing date

This advert closes on Wednesday 24 Sep 2025