Programme Manager: Professional Learning Operations & Live Delivery

RIBA; Liverpool; Hybrid; GBP 40,000; Full time

Job summary

A leading architectural membership organization is seeking a proactive professional to manage and develop their learning and development programmes. This role involves planning, delivering, and continuously improving live and in-person learning events. With a focus on operational excellence, you will oversee product development while managing budgets, ensuring high-quality learner experiences, and nurturing relationships with internal and external stakeholders. Candidates must have strong organisational skills and a track record in event management.

Benefits

Generous pension scheme

Life assurance

27 days annual leave plus bank holidays

Paid closure of 3 discretionary days between Christmas and New Year

Qualifications

• Demonstrated ability to run operational, events, or programme delivery functions.
• Expertise in planning and executing live, hybrid, and webinar-based learning events.
• Proven experience managing budgets and contracts with P&L responsibility.
• Strong organisational and project-management capability.
• Skilled at stakeholder engagement with a focus on quality.

Responsibilities

• Manage overall learning programme plan including live and hybrid courses.
• Develop and monitor KPIs, report performance and quality.
• Serve as liaison with key partners and stakeholders.
• Ensure alignment with operational best practices.

Skills

Operational management

Event planning

Budget management

Stakeholder engagement

Project management

Job description

Be part of the vision; be part of RIBA.

RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.

Salary: c£40,000 per annum

Location: Liverpool/Hybrid

Hours: 35 hours per week, full time, permanent contract

About the Role

We are seeking a proactive and organised professional to manage and develop RIBA’s professional learning and development programmes. This role covers planning, delivering, and improving live and in‑person learning events. You will oversee product development, manage budgets and contracts, track performance, and ensure high‑quality learner experiences. The role also involves reporting on programme impact, learner satisfaction, and building strong relationships with internal teams, sponsors, and external partners.

Key Responsibilities

• Manage the overall learning programme plan, including live and hybrid courses, ensuring alignment with learning content team, production team, and SME guidance. Maintain and improve product development templates, track roadmaps, timelines, proposals, and contribute to cross‑team discussions on feasibility and resourcing. Manage financial processes, contracts, resource planning, and P&L creation for new product developments. Support planning, logistics, and delivery of professional learning events, ensuring operational best practices and continuous improvement.
• Develop and monitor KPIs, reporting performance, quality, and learner satisfaction, and lead quarterly programme reviews.
• Act as key liaison with key partners, NBS Hubexo, Corporate Membership teams, and other internal stakeholders, providing reports and managing relationships.
• Role model RIBA values and undertake additional tasks as directed by the line manager.

Qualifications

Essential

• Demonstrated ability to run operational, events, or programme delivery functions within a learning‑oriented or membership‑based organisation.
• Expertise in planning and executing live, hybrid, and webinar‑based learning events, including logistics and resourcing.
• Proven experience managing budgets, contracts, and some P&L responsibility for product development initiatives.
• Strong organisational and project‑management capability, with consistent attention to detail and composure under pressure.
• Skilled at stakeholder engagement and relationship management, with a clear focus on quality, continuous improvement, and the learner experience.

Desirable

• Experience supervising or developing direct reports in a delivery‑focused environment.
• Familiarity with the architecture or built‑environment sector and its professional learning landscape.
• Experience of producing impact or performance reports.
• Understanding of how cross‑team operational functions integrate across content, design, production, and external partners.

Why Join Us

Benefits

RIBA offers an amazing employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year. For more details on our benefits, click here.

If you would like to apply for the position, please view the full job description below (found at 'supporting documents') and submit your CV and covering letter using the form below. Please note that applications without a covering letter will not be considered and for this position, “Work Examples” are not required. Additionally, please ensure that you complete our Equal Opportunities Monitoring Form which will be submitted separate from your application.

Closing Information

Closing date: 14th January 2026
Interview date: w/c 19th January 2026

Due to high volumes of applications we are unable to respond to everyone, however, should you be shortlisted for interview we will be in touch. We may also close an advert earlier than the date above if we receive enough quality applications.

Please note that you must be able to demonstrate that you have the Right to Work in the UK. We are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, we are unable to offer visa sponsorship.

RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. We champion work/life balance and welcome requests for flexible working across our organisation. We value applications from all sections of society and appreciate divergent experience, therefore if you are excited about the role and working with us, yet your experience may not align perfectly with every single skill or competency, we encourage you to apply anyway.

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