Programme Manager

Stanton House; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A reputable consulting firm is seeking an experienced Programme Manager to lead a large-scale programme aligned with UK Operations. This role involves working directly with senior leaders to improve customer outcomes while managing operational risk across financial services. Candidates should have extensive experience in programme delivery, familiar with Agile and Waterfall methodologies. The position requires influencing skills at the senior leadership level and experience with Agile tooling like JIRA and Confluence.

Qualifications

• Deep experience in programme delivery across FS, ideally from T1 Banking, Insurance or Consultancy.
• Strong process and organisational change background.
• Ability to influence and collaborate across senior leadership.

Responsibilities

• Lead complex programmes that span multiple pillars and domains.
• Partner with senior leaders to improve customer outcomes.

Skills

Programme delivery

Agile methodologies

Waterfall methodologies

Influencing senior leadership

Organisational change

Tools

JIRA

Confluence

Job description

Job Description

This Programme Manager will lead a large scale programme aligned to UK Operations, supporting initiatives linked to Consumer Duty and the strengthening of the Risk and Controls Framework. You will work directly with the Chief Operating Officer and senior leaders across Sales, Service, Performance and Planning, and Assurance and Controls to deliver a coordinated set of actions that improve customer outcomes and reduce operational risk.

The role requires someone who has led complex programmes across regulated Financial Services, especially those involving contact centres, outsourced operations and large headcount environments. This is a highly visible position where you will connect multiple workstreams, align delivery, manage dependencies and ensure the organisation meets its regulatory, customer and operational commitments.

Key requirements

• Deep experience in programme delivery across FS, ideally from T1 Banking, Insurance or Consultancy
• Expertise in both Agile and Waterfall delivery methods
• Strong process and organisational change background
• Experience with Agile tooling such as JIRA and Confluence
• Ability to influence and collaborate across senior leadership

Key responsibilities

• Lead complex programmes that span multiple pillars and domains
• Partner with senior leaders to s...