Programme Coordinator (Section 20)

GREAT PLACES HOUSING ASSOCIATION; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A housing association in Manchester is seeking an experienced administrative support professional to join their Asset Delivery Team. You will coordinate the Section 20 consultation process, manage records, and support colleagues with various tasks. The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and proficiency in Microsoft Office. This role offers flexible working options and a generous leave policy.

Benefits

Healthcare scheme

Flexible working options

Generous annual leave

Professional fees paid

Discounts on high street purchases

Qualifications

• Experience in building effective relationships across teams.
• Ability to handle enquiries and telephone calls professionally.
• Able to manage documents and maintain databases.
• Comfortable with the Section 20 consultation process.
• Flexible and collaborative in providing support.

Responsibilities

• Provide administrative and coordination support to the Asset Delivery Team.
• Coordinate the full Section 20 consultation process.
• Issue statutory notices and recover costs from leaseholders.
• Maintain accurate records and systems.
• Support colleagues with administrative tasks.

Skills

Strong communication skills

Proficient in Microsoft Office (Excel and Word)

Attention to detail

Administrative experience

Problem-solving attitude

Job description

Overview

You will provide essential administrative and coordination support to the Asset Delivery Team to ensure investment, building safety, and compliance works run smoothly, and you'll coordinate the full Section 20 consultation process. You will make sure statutory notices are issued at each stage and that appropriate costs are recovered from leaseholders. You will be the key point of contact for all Section 20 matters. You will maintain accurate records and systems, handle enquiries and telephone calls, attend meetings and take minutes, draft reports, chase outstanding paperwork, and assist colleagues across the department and business with ad-hoc tasks.

What you'll be doing

• Overseeing the entire Section 20 consultation process, ensuring full compliance with relevant legislation and internal procedures.
• Preparing and issuing all statutory notices, including Notice of Intention, Notice of Estimates, and Notice of Reason.
• Gathering and reviewing contractor and supplier quotes to ensure value for money and service quality.
• Reviewing internal systems to confirm all leasehold properties are included in relevant projects.
• Undertaking site visits and inspections where appropriate to support consultation and engagement.
• Acting as the first point of contact for all Section 20 queries from colleagues, customers, and stakeholders.
• Providing day-to-day support to the Assets Team, including Contract Delivery Officers and Customer Liaison Officers.
• Coordinating with delivery teams to set up, monitor, and update records for any investment, building safety, and compliance works requiring Section 20.
• Managing and maintaining accurate records and systems, including contractor information and the programme work register.
• Assisting with general administration tasks and supporting colleagues across the department and business, as needed.
• Handling telephone enquiries and helping to balance team workloads.
• Attending meetings and taking minutes where required.
• Drafting reports and documentation as directed by the team.
• Following up on outstanding paperwork and resolving queries promptly.
• Carrying out other reasonable duties as directed by managers.
• Strong IT skills, including proficiency in Microsoft Office (Excel and Word).
• Knowledge of the Section 20 consultation process and associated leasehold legislation.
• Confidence in making decisions using business intelligence and data insight.
• Highly organised approach with strong attention to detail, able to prioritise a varied workload and follow up on outstanding actions.
• A proactive problem-solving attitude, able to investigate queries, chase paperwork and drive issues to resolution.
• Strong communication skills—both written and verbal—with the ability to clearly explain processes and outcomes.
• Experienced in building effective relationships across teams and with external stakeholders to resolve issues collaboratively.
• An understanding of property construction and investment projects.
• Proven administrative experience comfortably managing records, maintaining databases and handling general office tasks.
• Excellent verbal and written communication, with a professional telephone manner and confidence liaising with colleagues, contractors and external partners.
• Experience taking accurate meeting minutes and drafting clear, concise reports or documentation.
• A collaborative mindset, flexible in providing support across the department and business, and stepping in where needed.
• Desirable: experience in housing and asset management administration.

What we need from you

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
• A passion to advocate on behalf of people and communities.
• A commitment to work in partnership with others for the benefit of Great Places.
• A commitment to continuous learning and improvement.
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
• An ability to work in uncertainty.
• To be professional and work with integrity, inclusivity and respect for diversity.

Benefits and Rewards

• WPA — Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members).
• Ways of Working — We offer some hybrid and flexible working.
• Annual leave — Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
• Reward & Recognition — You Count Rewards are individual rewards for going above & beyond.
• Professional fees — The business pays the cost of one professional role related membership fee for each colleague.
• The Market Place — high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
• Wage Stream — You can access savings opportunities and early access to wages.
• Health and Wellbeing Initiatives — Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing (career, mental, physical, financial).