Program Manager

Bright Horizons UK; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated professional to support the development of their Back-Up Care programme. In this dynamic role, you'll assist in project management, engage with stakeholders, and contribute to policy development. Your analytical skills will be crucial in driving improvements, while your excellent communication abilities will help maintain strong relationships with internal teams and US counterparts. This is a fantastic opportunity to make a meaningful impact in a supportive and inclusive environment, where your contributions will be valued and recognized.

Qualifications

• Experience in project management and driving improvements.
• Strong analytical and communication skills are essential.

Responsibilities

• Support strategic programme initiatives and manage deliverables.
• Conduct analysis and recommend improvements for the Back-Up Care programme.

Skills

Analytical Skills

Communication Skills

Customer Service Skills

Stakeholder Management

Project Management

Attention to Detail

Organizational Skills

Tools

Microsoft Office

BI Tools (e.g., Qlik)

CRM Systems

Job description

Location: Hybrid (1 day/week in Manchester office)

Type: Full Time (37.5 hours/week, Monday to Friday)

Purpose: Support the Manager in Back-Up Care programme development, project management, and stakeholder engagement. Assist with policy development, sales support, and new programme initiatives.

Responsibilities:

• Support strategic programme initiatives and project management.
• Manage key deliverables, metrics, and issue resolution.
• Conduct programme/client analysis and recommend improvements.
• Act as a subject matter expert for the Back-Up Care programme.
• Provide expertise to internal stakeholders.
• Support programme collateral and maintain policy integrity.
• Manage a small team of Support Executives.
• Operationalise new care types/products and support special projects.
• Update stakeholders and report on key metrics.
• Maintain relationships with US counterparts.
• Strong analytical skills and attention to detail.
• Experience in driving improvements and working independently.
• Excellent communication and customer service skills.
• Stakeholder management and Microsoft Office proficiency.
• Experience with BI tools (e.g., Qlik), childcare/eldercare industry, employee benefits market, and CRM systems.

Personal Attributes:

• Organised, good communicator, influential, and inspirational.

Company Commitment: Bright Horizons is committed to inclusivity and welcomes applicants from all backgrounds. Reasonable adjustments will be considered. Enhanced DBS required for all roles.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Education, Project Management, and Analyst

Industries

Higher Education and Education