Program Manager

EF Education First Gruppe; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global education organization in Greater London seeks a proactive and highly organized Program Manager to join the Program Management Team. The ideal candidate will ensure smooth operations of the BBA program by liaising among students, faculty, and administrative departments. Responsibilities include overseeing course delivery, managing academic projects, and providing support for students and faculty. A strong focus on customer service and academic administration experience is essential for success in this dynamic environment.

Qualifications

• Exceptional organizational and project management capabilities.
• Strong communication skills with cultural sensitivity.
• Proven commitment to outstanding customer service.
• Significant experience in a student-facing role; academic administration experience is a plus.

Responsibilities

• Oversee the operations of the BBA program and ensure high-quality course delivery.
• Support faculty and manage academic projects.
• Serve as the first point of contact for student queries.
• Manage day-to-day program operations and provide academic advising.

Skills

Organizational capabilities

Interpersonal communication

Attention to detail

Problem-solving

Proficiency in Microsoft Office

Native-level English fluency

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Salesforce

Job description

We are seeking a proactive and highly organized Program Manager to join our Program Management Team. This role is central to the academic and operational success of our programs, serving as a key liaison between students, faculty, and administrative departments. The ideal candidate will be passionate about education, committed to excellence, and thrive in a dynamic, fast-paced environment.

Role Description

The Program Manager is responsible for overseeing the day-to-day operations of the BBA program, ensuring seamless coordination between faculty, students, and registry functions. This role demands a high level of professionalism, attention to detail, and a student-centered approach. You will manage academic projects, support faculty in course delivery, advise students, and collaborate with internal teams to uphold academic standards and enhance the student experience.

Responsibilities

Faculty Support and Coordination

• Act as a key point of contact for faculty, ensuring timely and high-quality course preparation and delivery.
• Collaborate with faculty to deliver Internships, Thesis and academic projects such as the Hult Business Challenge (HBC)
• Support faculty in the use of myCourses (Canvas-based LMS).
• Maintain accurate faculty data and ensure course pages are up to date, aligned with academic standards, and subject to regular quality assurance reviews.
• Monitor and evaluate the integration and usage of external learning platforms such as Coursera, Forage, and Perlego to enhance curriculum delivery and student engagement.
• Review and manage grade submissions, ensuring accuracy and compliance with institutional policies.
• Assist with the SGR/CA (Student Grade Review/Course Assistant) processes.
• Coordinate guest speakers and field trips, ensuring logistical and academic alignment.
• Organize and support faculty events, including regular meetings, summits, and accreditation visits as needed.

Registry and Academic Administration

• Maintain accurate student records, academic status, and grade entries.
• Manage course scheduling, enrollment, student’s status changes and registration processes.
• Oversee degree requirements and coordinate degree conferral.
• Work with the Director of Programs and Registrar to collect and report data for external bodies and accreditation purposes.
• Provide academic support for course selection and registration.
• Provide data to support with student’s wellbeing checks on weekly basis.
• Maintain accurate faculty records to share as needed with stakeholders.

Student-Facing Program Management

• Serve as the first point of contact for student queries, providing clear and consistent academic advising and support.
• Manage day-to-day program operations, including special accommodations, mitigating circumstances, and academic advising.
• Support students on academic probation, leave of absence, and transitions into or out of the school.
• Lead and participate in student orientation, graduation, and leadership training events (e.g., H.S.A.).
• Oversee student academic projects, internships, theses, and challenges such as HBC.
• Provide mentorship and guidance to students, fostering academic success.

Additional Responsibilities

• Represent the institution at recruitment events such as weekend Open Houses, presenting to prospective students and parents.
• Manage academic communications across platforms including myHult, email newsletters, digital screens, and other media.
• Support all academic services and perform other duties as required to ensure program excellence.

Qualifications

Talents and Skills

• Exceptional organizational and project management capabilities.
• Strong interpersonal and communication skills, with cultural sensitivity.
• High attention to detail and analytical thinking.
• Creative and innovative mindset with a proactive approach to problem-solving.
• Ability to manage multiple priorities and maintain composure under pressure.
• Personable and persuasive, with strong influencing skills and relationship-building abilities.
• Passionate about delivering high standards of customer service.
• Collegial and collaborative, able to work effectively across teams and campuses.
• Significant experience in a student-facing role; academic administration experience is a plus.
• Proficiency in Microsoft Office (especially Excel) and database tools (e.g., Salesforce).
• Native-level English fluency (written and spoken).
• Proven commitment to outstanding customer service and student support.

Mission statement

We strive to be the most relevant business school in the world. By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being.

Equal opportunities at Hult

Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunity regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry.

On campus Requirement - This position requires on-campus presence at least 4 days a week with 5 days during peak periods of the academic year. Current 1-day work-from-home (WFH) allowance must be coordinated with campus team to ensure adequate team coverage on campus. Note that the WFH allowance is subject to change in accordance with School review.