Program Director

ZipRecruiter; Northampton; On-site; GBP 37,000; Full time

Job summary

A community services organization in Northampton is seeking a Program Director to oversee the Milestones CBDS and School Transition services. This role includes managing a team, ensuring program excellence, and coordinating community activities. The ideal candidate will have a Bachelor's degree in Human Services or 5+ years of relevant experience. Competitive benefits and a meaningful opportunity to support individuals with disabilities are offered.

Benefits

401(k)

Health and dental insurance

Paid time off

Professional development opportunities

Qualifications

• 5+ years of related experience in community services.
• 2 years of experience supporting individuals with disabilities.
• Comfort with electronic records and reporting.

Responsibilities

• Oversee daily delivery of services.
• Manage a team of 5+ support staff.
• Monitor standards and service quality.
• Track attendance and billing.

Skills

Leadership

Team management

Communication

Problem-solving

Education

Bachelor's degree in Human Services

Job description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Program Manager

Program: Milestones Community-Based Day Services (CBDS)

Location: Northampton, MA

Schedule: Monday-Friday, 9:00am-5:00pm

Salary: $50,000/yr

Lead with Purpose. Build Community Through Connection.

At ServiceNets Milestones program, we believe in the power of community-based experiences to enrich lives, spark creativity, and foster growth. Each day, individuals in our CBDS and School Transition services engage in relationship-building, cooking, arts, self-advocacy, music, yoga, sports, and community outings. We are looking for a Program Director who can guide this vibrant and meaningful work.

If you're a collaborative, organized, and mission-driven leader passionate about supporting people with disabilities and ready to manage both daily operations and long-term vision, this is your opportunity.

About the Role:

As the Program Director, you'll oversee all aspects of Milestones CBDS and School Transition services, support staff, maintain program excellence, manage referrals, and ensure high-quality care reflecting our core values of dignity, respect, and inclusion. This is a hands-on leadership role requiring flexibility, creativity, and accountability.

Role Summary:

Program Oversight & Planning

• Oversee daily delivery of services
• Develop schedules, coordinate activities, and ensure appropriate groupings and curriculum
• Facilitate team meetings and communication

Leadership & Supervision

• Manage a team of 5+ support staff
• Provide supervision, professional development, and training
• Ensure coverage and act as emergency response lead

Service Coordination & Compliance

• Manage admissions, discharges, and ISP processes
• Oversee documentation and reporting
• Monitor standards and service quality

Operations & Communication

• Track attendance and billing
• Assist with budget and compliance
• Communicate with families and address facilities needs

Strategic Initiatives & Representation

• Participate in agency committees
• Represent Milestones externally
• Stay informed of trends and contribute to development

Minimum Requirements:

• Bachelor's degree in Human Services or 5+ years of related experience
• At least 2 years supporting individuals with disabilities
• Experience managing a team
• Comfort with electronic records and reporting
• Willingness to work at Northampton and Hadley locations

Why Work With Us?

Because you believe in community, purpose, and potential. At ServiceNet, you'll be part of a collaborative team making a daily impact, supported by a mission-driven organization that values growth and meaningful work.

Benefits:

• Generous PTO
• Mileage reimbursement
• Health and dental insurance
• Life insurance and long-term coverage
• 403(b) retirement plan
• Tuition assistance
• Public Service Loan Forgiveness eligibility
• Professional development opportunities
• And more!

About ServiceNet:

ServiceNet is a compassionate non-profit organization supporting over 8,400 individuals facing various challenges. We are dedicated to making a meaningful difference in people's lives.

Learn more about ServiceNet: https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or veteran status.