Profit Protection Compliance Manager

Delaware North at Wembley Stadium; Wembley; On-site; GBP 150,000 - 200,000; Full time

Job summary

A hospitality company in the UK is seeking a Profit Protection Compliance Manager to support profit protection and compliance across major stadium events. The ideal candidate has prior experience in profit protection or a related field and possesses strong communication and mentoring skills. Responsibilities include managing security incidents, delivering compliance tasks, and conducting investigations. This role requires flexibility and the ability to travel.

Benefits

Competitive weekly pay

Flexible hours

Experience in dynamic workplaces

Qualifications

• Experience in conducting corporate investigation interviews.
• Good working knowledge of HR employment law and health and safety requirements.
• Ability to travel to support our stadium locations, if required.

Responsibilities

• Plan and deliver event day profit protection and compliance.
• Manage security-related incidents involving Delaware North team members.
• Conduct revenue and stock variance investigations.

Skills

Experience in profit protection or related field

Communication skills

Coaching and mentoring

Collaboration and teamwork

Problem solving

IT literacy

Job description

The opportunity

Delaware North UK is hiring a casual Profit Protection Compliance Manager to join our enthusiastic and collaborative teams across our London Stadia, at Wembley, Emirates, and London Stadium in Wembley, Islington, and Stratford, in London. In electric atmospheres like these, no day at the office is the same. As a Profit Protection Compliance Manager, you will be supporting the profit protection and operational teams on event days with the delivery of profit protection, risk, and compliance. If you are the determined, driven, and focused Profit Protection Compliance Manager we are looking for, ready to provide mentoring and coaching to team leaders, and collaborate to drive success and excellence for great guest experiences, take a shot at your new job with us. Apply to join our vibrant team in this fantastic atmosphere and kick off your new career.

Pay

The expected pay for this role is 26.8

What we offer

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

• Competitive weekly pay
• Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
• Experience in dynamic workplaces during our most exciting year hosting major sporting events and concerts in 2025, including West Ham United, Arsenal in Premier League football, Arsenal Women’s FC in Women’s Super League and cup competitions, England’s National Football teams, Cup Football competitions, UK Athletics Meet, music performances including multiple nights of both Oasis, and Coldplay, Linkin Park, Dua Lipa, Robbie Williams, Sam Fender, East London musical icons Iron Maiden taking the stage, and more!

Help us delight the world by applying today.

What will you do?

• Plan and deliver event day profit protection, compliance, and related tasks
• Manage security-related incidents, both involving Delaware North team members and incidents within Delaware North operational areas
• Carry out event day revenue and stock variance investigations
• Conduct team member, kiosk, and bar observations to monitor performance, complete audits on team members within the team leader training programme, while providing feedback, and successfully drive improvements
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s standards, policies, and procedures

More about you

• Experience in profit protection or related field, or managerial or supervisory experience in catering or hospitality
• Experience in conducting corporate investigation interviews, as well as investigation report and statement writing
• Skills in written and verbal communication, coaching and mentoring, collaboration and teamwork, independent working, self-development, organisation, problem solving, and IT literacy
• Good working knowledge of HR employment law, managing operational standards, and health and safety requirements within a catering setting
• Ability to travel to support our stadium locations, if required