Professional Services Engineer (Position located in Leeds, United Kingdom)

KnowBe4; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

A cybersecurity company in Leeds is seeking a Professional Services Engineer to support post-sales activities and customer success. You will implement and configure solutions while building strong customer relationships and troubleshooting technical issues. The ideal candidate should have at least 1 year of related experience and excellent communication skills. This position offers a modern work environment and company-wide bonuses based on sales targets.

Benefits

Company-wide bonuses

Modern work environment

Qualifications

• Minimum of 1 year experience in a similar or related position.
• Excellent verbal and written communication skills.
• High degree of organization and results-oriented.

Responsibilities

• Develop and maintain knowledge of products and security practices.
• Implement and configure solutions for customers.
• Troubleshoot and resolve technical issues independently.

Skills

IT Security knowledge

Troubleshooting

Customer relationship management

Time management

Education

Two-year degree

Tools

Firewalls

Email protocols

Job description

Overview

Professional Services Engineer at KnowBe4 (Position located in Leeds, United Kingdom).

The Professional Services Engineer is a key technical resource supporting post-sales activities and customer success. This role combines product expertise with strong customer relationship skills to ensure successful implementation, configuration, and ongoing support of KnowBe4 solutions. The ideal candidate will have a broad knowledge of the KnowBe4 product portfolio, excellent troubleshooting abilities, and the capacity to work closely with customers to maximize the value of their purchased solutions.

Responsibilities

• Develop and maintain comprehensive knowledge of products and security awareness practices.
• Implement and configure KnowBe4 solutions for small to mid-sized business customers post-purchase.
• Build and maintain strong relationships with key customer contacts.
• Record and track customer deployment activities.
• Support senior Professional Services colleagues and mentor junior team members as needed.
• Adhere to and promote security awareness practices in accordance with ISMS procedures.
• Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
• Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
• Complete all policy requests received from customers or when supporting other team members.

Minimum Qualifications

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Two-year degree preferred
• Familiarity with firewall and email protocols is preferred
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

We offer company-wide bonuses based on monthly sales targets, adoption of a modern, high-tech, and fun work environment. For more details about our benefits, please visit knowbe4.com/careers/benefits.

Equal Employment Opportunity: KnowBe4 is an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit knowbe4.com/careers/request-accommodation.

Note: An applicant assessment and background check may be part of your hiring procedure.