Professional Services Engineer Contact Centres

Dupen Recruitment Services; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading technology firm is seeking a Professional Services Engineer to work remotely. This role involves deploying AI-driven contact center solutions, engaging with clients, and leading workshops. The ideal candidate will have experience in configuring advanced applications and an interest in Natural Language Processing and Generative AI. This is a great opportunity for someone who enjoys innovative projects and client collaboration.

Qualifications

• Experience with deploying contact centre solutions focusing on AI.
• Ability to run workshops and understand client requirements.
• Strong background in configuring and commissioning applications.

Responsibilities

• Configure, deploy, and commission advanced AI applications.
• Lead client workshops to tailor solutions.
• Collaborate with various teams to deliver projects.

Skills

Deploying AI solutions

Client workshop facilitation

Natural Language Processing

Generative AI knowledge

Configuration and deployment of applications

Tools

AWS

Job description

REMOTE WORKING / Working from Home Permanent - Professional Services Engineer / Consultant (Contact Centre Focus, AI solutions in UC / Unified Communications). I’m recruiting on behalf of a leading technology client for a Professional Services Engineer who will play a key role in deploying contact centre solutions with a strong focus on AI driven solutions deployment.

This is an exciting opportunity for someone who enjoys working closely with clients, running workshops, delivering innovative projects who has an interest in learning more about Natural Language Processing (NLP), Large Language Models (LLMs), and Generative AI.

Professional Services Engineer The role :

You’ll be responsible for configuring, deploying, and commissioning advanced applications, ensuring projects are delivered on time, within budget, and to the highest standard.

Lead client workshops to understand requirements and design tailored solutions.

Deploy AI and LLM applications to cloud platforms such as AWS .

Collaborate with developers, engineers, and project managers to deliver scalabl...