Product technician specialist

Page Personnel; Otley; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking a Customer Product Advisor to assist customers with product selection and resolve inquiries. The ideal candidate should have experience in a customer-facing role, strong communication skills, and a solution-oriented mindset. This permanent position offers a competitive salary between £28,000 and £30,000, along with generous benefits and opportunities for growth.

Benefits

Generous holiday allowance

Company benefits and discounts

Supportive work environment

Qualifications

• Previous experience in a customer product specialist or engineering role.
• Ability to learn and retain detailed product information.
• Professional and approachable demeanor.

Responsibilities

• Assist customers with product selection and provide detailed information.
• Respond promptly to customer enquiries in person and other channels.
• Resolve product issues efficiently and maintain customer records.

Skills

Strong communication skills

Interpersonal skills

Problem-solving approach

Tools

Customer management systems

Job description

Immediate start with a fantastic organisation. Fantastic benefits package and career path opportunities.

About Our Client

This company is known for its commitment to providing high-quality products and exceptional service. The company values professionalism and strives to maintain a customer-focused approach in all its operations.

Job Description

• Assist customers with product selection and provide detailed information about available options.
• Respond promptly and effectively to customer enquiries, both in person and through other communication channels.
• Maintain up-to-date knowledge of the company's product range to offer accurate advice.
• Resolve product issues efficiently, ensuring a positive experience.
• Support the team in achieving service targets.
• Keep customer records updated in the system to track interactions and preferences.
• Collaborate with other departments to ensure smooth operations in the Leeds location.
• Adhere to company policies and uphold high standards of customer service at all times.

Successful Applicant

A successful Customer Product Advisor should have :

• Previous experience in a customer product specialist or engineering role.
• Strong communication and interpersonal skills.
• The ability to learn and retain detailed product information.
• A solution-focused approach to resolving customer issues.
  • Proficiency in using customer management systems or similar software.
  • A professional and approachable demeanour.

  What's on Offer

  • A competitive salary ranging from £28,000 to £30,000 per annum.
  • A permanent role with opportunities for growth within the company.
  • Generous holiday allowance and a supportive work environment.
  • Access to company benefits and discounts.

  If you have a keen interest in mechanics or engineering and like fixing things, then this could be the role for you.