Product Support Specialist (f / m / d / x)

Drooms; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A dynamic tech company in Greater London is seeking a Customer Support Specialist. You will provide support for French- and English-speaking customers and manage confidential data room projects. The ideal candidate has over 2 years of experience in customer support, preferably in a SaaS environment, and is proficient in both French and English. Benefits include private health insurance, flexible working hours, and 26 days of annual leave plus bank holidays.

Benefits

Private health insurance

Company pension scheme

Flexible working hours

26 days of annual leave plus bank holidays

Employee health initiatives

Qualifications

• 2+ years of experience in a customer support role, preferably within a SaaS company.
• Native-level or professional proficiency in French and fluent command of English.
• Strong technical aptitude with ability to learn new software quickly.

Responsibilities

• Provide 1st and 2nd level user support for customers in French and English.
• Plan and execute confidential data room projects with proactive management.
• Oversee the project's life cycle to ensure timely and quality delivery.

Skills

Customer service skills

Technical aptitude

Communication skills

Teamwork

Job description

Your tasks

• 1st and 2nd level user support for our French- and English-speaking customers via telephone, email, and chat, including technical inquiries related to applications, firewalls, etc.
• Planning and execution of confidential data room projects. Proactive check and follow-up during the project lifetime
• Onboarding & Training : Web and in-house trainings, ensuring customers have a comprehensive understanding of our products and services
• Document Management : Prepare and upload confidential documents, index and / or users. Administer and manage additional services, such as structuring, blacklining, and special reports
• Oversee the project's life cycle to ensure timely and high-quality delivery of information or help
• Collaborate closely with other departments, especially with the Sales Team and the Customer Success Manager on client management

Your Profile

• 2+ years of experience in a customer support role, preferably within a SaaS company. Project management experience would be an advantage
• Native-level or professional proficiency in French, and fluent command of English, both spoken and written
• Strong technical aptitude, with the ability to quickly learn new software and systems. Experience with firewalls and other related applications would be beneficial
• Excellent customer service skills, with a focus on providing prompt and effective support
• Strong communication skills, with the ability to convey complex information in a clear and concise manner
• Ability to work effectively as part of a team, providing support to colleagues as needed

Our Benefits

• Private health insurance
• Company pension scheme
• Employee health initiatives
• 26 days of annual leave plus bank holidays
• Flexible working hours and mobile working
• Long service awards
• Special leave days
• Birthday treats
• After work events and annual company parties

Contact

At Drooms, we believe in hiring people who are forward thinkers, who are problem solvers and want to be more than just another employee. Will you be one of them? Apply now and we will see you on the other side!

Any questions? Feel free to contact us via [e-mail]

Please note: Candidates are encouraged to apply directly. We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.

About us

With almost 200 people hailing from 34 different countries we offer the flexibility of a midsized company coupled with the multicultural work environment of a global tech company. Despite us being spread across 8 locations we are one big team, passionate about helping our clients work smarter, focused on boosting productivity, and forever invested in our people.

What Do We Do?

Drooms allows for the transparent, efficient and secure management of confidential business processes such as commercial real estate transactions, mergers and acquisitions, NPL transactions and board communications.

Drooms’ clients include the world's leading real estate companies, consulting and law firms and corporations such as METRO GROUP, Evonik, Morgan Stanley, JLL, JP Morgan, CBRE, Rewe and UBS.

With nearly 110 employees at our main office in Frankfurt as well as around 70 colleagues in our European locations, Drooms employs people hailing from 34 different nations.