Product Manager - Customer Fulfilment Automation

Tesco UK; Welwyn Garden City; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK is seeking a Product Manager in Customer Fulfilment Automation. You will lead the development of innovative automation solutions for online retail, ensuring high standards of resilience and employ data-driven decision-making. Ideal candidates have a strong grasp of product management best practices and experience with user research and agile methodologies. This role combines remote and office work, promoting a collaborative environment for driving customer engagement and satisfaction.

Benefits

Diverse working patterns

Inclusive culture

Opportunities for development

Qualifications

• Strong understanding of product management best practices and methodologies.
• Proven track record managing complex products delivering significant value.
• Skilled in backlog prioritisation and dependency management.

Responsibilities

• Lead product discovery and define product capabilities.
• Prioritise features and tasks; manage a SCRUM team backlog.
• Evaluate markets and potential product solutions.

Skills

Product management best practices

User research

Agile methodologies

Backlog prioritisation

Data-driven decision-making

Tools

JIRA

MIRO

Confluence

Aha

Job description

Overview

As a Product Manager in Customer Fulfilment Automation at Tesco, you’ll play a pivotal role in shaping the future of online retail by driving the development of industry-leading automation solutions across our fulfilment sites. This is your chance to lead innovation at scale, transforming how millions of customers shop with Tesco while positioning us as a frontrunner in the digital retail space. Working at the intersection of technology, operations, and customer experience, you’ll champion product strategy, collaborate with diverse stakeholders, and deliver solutions that optimise processes, reduce costs, and elevate satisfaction — making a tangible impact on both Tesco and the wider retail landscape.

Responsibilities

• Lead product discovery and define product capabilities.
• Prioritise features and tasks; manage a SCRUM team backlog.
• Evaluate markets and potential product solutions.
• Support junior team members and foster strong collaboration.
• Ensure products meet high standards of resiliency, security, reliability, and observability.
• Use tools such as JIRA, MIRO, Confluence, and Aha for backlog management, discovery, and strategy.

Requirements

• Strong understanding of product management best practices and methodologies.
• Proven track record managing complex products delivering significant value.
• Experience with user research, design thinking, and data-driven decision-making.
• Skilled in backlog prioritisation, dependency management, and insight generation.
• Broad understanding of technologies relevant to product management.
• Knowledge of software development processes and agile methodologies.
• Experience conducting market research and using insights for strategic direction.
• Ability to work with both quantitative and qualitative data.
• Knowledge of the full product management lifecycle and creating/updating product roadmaps.
• Understanding of business drivers, metrics, and commercial decision-making.
• Ability to coach colleagues to adopt a product mindset and make value-centric decisions.

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Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you – Everyone is welcome at Tesco.