Product Manager – Contact Centre Platform, CX & Automation

Mindera; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global tech company is seeking an experienced Product Manager to lead the evolution of a critical Contact Centre platform. The ideal candidate will have proven experience in managing similar operational environments and possess strong skills in tools like Zendesk and Twilio. Responsibilities include defining a clear product vision, establishing a structured backlog, and communicating effectively with stakeholders. This role offers a fun and collaborative work culture with competitive rates.

Benefits

Fun and happy work culture

Competitive rates

Qualifications

• Proven experience as a Product Manager in a Contact Centre or similar environment.
• Strong understanding of Zendesk, Twilio, and conversational AI platforms.
• Ability to impose structure quickly and define requirements in ambiguous environments.

Responsibilities

• Own and develop the product vision and strategy for the Contact Centre platform.
• Create a structured, prioritized backlog aligned to operational goals.
• Collaborate with engineering and operations teams to ensure alignment.

Skills

Product management

Stakeholder management

Problem-solving

Operational excellence

Tools

Zendesk

Twilio

Google CCAI

Dialogflow CX

Job description

A global tech company is seeking an experienced Product Manager to lead the evolution of a critical Contact Centre platform. The ideal candidate will have proven experience in managing similar operational environments and possess strong skills in tools like Zendesk and Twilio. Responsibilities include defining a clear product vision, establishing a structured backlog, and communicating effectively with stakeholders. This role offers a fun and collaborative work culture with competitive rates.