Product Manager

Adria Solutions Ltd.; Stretford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading firm in rewards management is seeking a Product Manager to enhance customer loyalty through an optimized rewards ecosystem. Responsibilities include developing product roadmaps, analyzing customer behavior, and collaborating with cross-functional teams to drive engagement. Ideal candidates have a strong background in product management and familiarity with loyalty or incentive programs. This role offers a competitive salary and the chance to directly impact customer retention.

Benefits

Competitive salary

Benefits package

Innovative team environment

Qualifications

• Experience as a Product Manager in a digital, customer-focused environment.
• Background in loyalty, rewards, or value-driven products.
• Strong communication and stakeholder management skills.

Responsibilities

• Support the development and optimisation of rewards product roadmap.
• Improve clarity and usability of reward features.
• Analyse customer behaviour and reward usage to identify improvement opportunities.

Skills

Product Management

Customer Engagement

Data Analysis

Stakeholder Management

Job description

Product Manager – Rewards, Perks & Cash Incentives

We’re looking for a Product Manager with a strong digital background to help shape and grow our rewards, perks, and cash‑offer features. Your focus will be on improving customer retention by ensuring users experience ongoing, meaningful value from our clients rewards ecosystem.

You’ll work closely with the Head of Product and with cross‑functional teams to enhance the in‑app rewards journey, optimise offer relevance, and support the development of new incentives that keep customers engaged well beyond the onboarding period. With acquisition performing strongly, this role is all about reducing early churn and increasing long‑term loyalty.

Key Responsibilities

• Support the development and optimisation of our rewards, perks, and cash‑back product roadmap.
• Improve the relevance, clarity, and usability of reward features to drive customer engagement.
• Analyse customer behaviour, reward usage, and drop‑off points to identify opportunities for improvement.
• Collaborate with marketing, UX/UI, data, and engineering teams to refine the end‑to‑end rewards experience.
• Gather customer insights through research, feedback, and testing to inform product decisions.
• Work with partnerships and commercial teams to help expand and refine the perks ecosystem.
• Communicate product updates, performance insights, and recommendations to stakeholders.

Key Requirements

• Experience as a Product Manager or Product Owner in a digital, customer‑focused environment.
• Background in loyalty, rewards, incentives, or value‑driven digital products is highly beneficial.
• Understanding of customer engagement, retention strategies, and churn reduction.
• Comfortable working with data to interpret user behaviour and inform product decisions.
• Strong communication and stakeholder management skills.
• Experience in financial services, fintech, e‑commerce, or subscription‑based products is a plus.

Why Join?

• Play a key role in shaping a rewards proposition that directly impacts customer loyalty.
• Join a collaborative, innovative digital team where your work will have visible impact.
• Competitive salary and benefits package.

If you’re passionate about building products that deliver real value and keep customers coming back, we’d love to hear from you.