Product Manager

Co-op; Manchester; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A major retail organization in Manchester seeks a Product Manager to lead strategic projects for their funeral plan business. This role involves driving growth, enhancing client experience, and ensuring regulatory compliance. Successful candidates will have strong product and project management skills, and they will thrive in a fast-paced environment. The position offers competitive pay and extensive benefits, including a bonus scheme, holiday, and pension contributions.

Benefits

Annual bonus based on performance

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

Private healthcare

Access to onsite gym

Coaching and training opportunities

Wagestream app for pay access

Qualifications

• Experience in product and/or channel growth and development.
• Strong project management skills.
• Ability to build great relationships with colleagues.

Responsibilities

• Work with the Head of Regulated Product to execute business strategy.
• Monitor performance metrics and spot trends for client experience improvement.
• Drive commercial performance across funeral plan products.

Skills

Product and channel growth

Project management

Relationship building

Problem-solving mindset

Comfortable in fast-paced environment

Experience in regulated environment

Job description

Product Manager

£55,000 - £60,000 plus great benefits (Work Level 5)
Manchester city centre, hybrid working, working from home and coming into the office around once a month.

We’re looking for a Product Manager to join our CFPL Regulated Product Team. In this role, you’ll help shape the future of our funeral plan business, driving growth, improving client experience, and making sure we meet our FCA regulatory commitments.

Why this role matters

At Co-op, we’re here to make things fairer, easier, and better for our members and communities. Funeralcare is a big part of that, helping people plan ahead with confidence and dignity. As a Product Manager, you’ll play a vital role in delivering products that truly matter to people’s lives. You’ll influence strategy, lead key projects, and make sure our plans deliver real value for clients while supporting our ambition to grow across multiple channels.

What you’ll do

• Work with the Head of Regulated Product to bring our Pre-Need business strategy to life
• Be the key link between CFPL and other teams like Technology, Marketing, Operations, and Central Services, making sure processes and products work seamlessly and our clients’ needs are always front and centre
• Monitor performance and client metrics like sales conversion, product mix, complaints, cancellations, and vulnerable client support, spotting trends and opportunities to improve client experience and drive growth
• Drive commercial performance across our funeral plan products, influencing leads across key channels
• Lead strategic projects, from new products and propositions to technology and partnerships
• Take operational ownership of funeral plan partnerships, building engagement and improving sales and redemption rates
• Work closely with internal stakeholders to deliver key initiatives, making sure we meet regulatory requirements every step of the way
• Brief and advise senior leaders to influence decisions and keep our strategy on track

What you’ll bring

• Experience in product and / or channel growth and development
• Strong project management skills
• Ability to build great relationships and influence colleagues at all levels
• A proactive, problem‑solving mindset and the ability to juggle competing priorities
• Comfort working in a fast‑paced, sometimes ambiguous environment, bringing energy and a growth mindset to the team
• Experience working in a regulated environment

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion.

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.