Product Implementation Analyst

FyrFly Venture Partners; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading payment solutions provider in the UK is seeking a Product Operations Team member. This role involves managing prepaid products, ensuring compliance with regulations, and addressing customer service escalations. The ideal candidate should be energetic, proficient in Excel, and have a strong customer focus. The position offers a competitive range of employee benefits and hybrid working options.

Benefits

25 days annual leave

Private medical insurance

Pension plan

Qualifications

• Ability to manage workload and deliver high output within deadlines.
• Proven ability to innovate and implement change.
• Good organizational skills to prioritize daily tasks.

Responsibilities

• Manage day-to-day operations of prepaid products.
• Process client order files and manage invoicing.
• Ensure compliance with e-money regulations.

Skills

Energy and enthusiasm

Competent in Excel

Strong customer focus

Analytical and problem-solving skills

Job description

Overview

The product operations team is a multi-skilled team who provide support to various departments throughout the business. The main purpose of the team is to create, manage and support BHN's prepaid products. The product operations team will work closely with the product, technical and compliance teams to ensure products are fit for purpose prior to been sold to our customer and we are fully compliant in all regulatory requirements. This is a 12 Month Temp role fulltime.

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Responsibilities

• Day to day management of prepaid products
• Processing of client order files, failed loads and order discrepancies
• Management of order invoicing
• Maintain stock levels (card and envelope), ensuring there are no outages, stock is ordered within required timelines and stock is destroyed in line with chip expiries
• Responsible for onboarding new content partners to prepaid products and conduct testing to confirm full acceptance
• Point of escalation for Customer Service escalations
• Take ownership of issues raised and ability to correctly identify corrective actions whilst communicating to all internal stakeholders
• Responsible for operational readiness for new products prior to client implementations, this will include full end to end testing
• Responsible for approving client and internal marketing collateral
• Ensure all prepaid/e-money regulations are adhered to with all processes implemented across the department

Qualifications

• Energy, enthusiasm and a commitment to getting the job done regardless of obstacles and a willingness to take responsibility for the execution and delivery of a wide range of tasks
• Competent in using Excel for data analysis, pivot tables, and formulas for data validation
• An ability to manage own workload and to deliver high output within tight deadlines
• Balanced approach to delegating work while maintaining overall ownership of workload
• Strong customer focus
• Proven ability to innovate, initiate, accept, and implement change
• Ability to learn and understand processes and the ability to train others
• Plan, organize and prioritize incoming work, on a daily basis to achieve targets
• Initiative and drive to implement continuous improvements
• Good analytical and problem-solving skills

Benefits

We offer a competitive range of Employee Benefits that are designed to give all our employees a better quality of work-life, decrease stress and foster a great culture.

Our benefits include: 25 days annual leave, additional appreciation days, additional leave for volunteering, birthday time off, enhanced maternity, paternity and adoption pay, pension, group income protection, private medical insurance, employee assistance programme and flyers, our leading recognition programme with financial rewards. We also offer a wide variety of other benefits to support your physical and mental health.

Additionally, we offer hybrid working, office group activities and free eye tests. As well as a variety of ways for you to save money including savings of up to 15% at various retailers by using your bYond card or via cyclescheme or home & tech!