Product Demonstrator and Technical Support - Nationwide Travel - UK and Ireland

SEMIN; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading provider in technical services is looking for a motivated Technical Service and Product Demonstrator to deliver engaging product demonstrations and provide hands-on technical support across the UK and Ireland. The ideal candidate should possess strong troubleshooting skills, excellent communication abilities, and a customer-focused mindset. This role includes responsibilities like training users and supporting new product development while offering competitive salary and benefits. Frequent travel is expected to ensure exceptional customer service.

Benefits

Competitive salary

Company vehicle

Health and dental benefits

Ongoing training

Opportunities for career growth

Qualifications

• Experience in taping & jointing, painting, and/or decorating preferable.
• Comfortable working independently and traveling regularly for on-site assignments.

Responsibilities

• Deliver professional product demonstrations to customers and partners.
• Answer customer questions and provide technical support.
• Communicate product performance notes to internal teams.
• Provide feedback for product improvements.
• Support new product testing and evaluation.

Skills

Troubleshooting skills

Communication abilities

Presentation skills

Customer-focused mindset

Problem-solving aptitude

Education

High school diploma

Technical certification or associate’s degree

Job description

Position Overview

We are seeking a motivated and customer-focused Technical Service and Product Demonstrator (Remote – West Midlands Region) to join our team. The On-Site Technician & Product Demonstrator is responsible for providing hands‑on technical support, equipment setup, troubleshooting, and live demonstrations of company products at customer locations. This role ensures customers receive exceptional service, clear product understanding, and effective training to maximize product performance and satisfaction.

The coverage for the role is nationwide across the UK and Ireland, with frequent travel expected/required.

The role reports to the UK Commercial Director, with regular interactions and joint visits with the Area Sales Managers.

Key Responsibilities

Product Demonstration & Training

• Deliver professional, engaging product demonstrations to customers, partners, or event attendees.
• Explain product features, benefits, and operational procedures in a clear, customer‑friendly manner.
• Conduct hands‑on training sessions for users, ensuring they can safely and confidently operate the product.
• Assist sales teams by showcasing product capabilities during pre‑sales visits.
• Take part in, and at times lead, customer trade days either alone or with the Area Sales Managers.

Customer Technical Service & Relationship Support

• Serve as a knowledgeable point of contact for customer questions or concerns.
• Identify customer needs and recommend appropriate product configurations or solutions.
• Escalate unresolved technical issues to higher‑level support teams when necessary.

Troubleshooting & Claims Support

• Ensure technical support assistance is provided post‑sale and upon customer claims or concerns.
• Communicate customer insights and product performance notes to internal teams and offer solutions or recommend best practices to maximise customer satisfaction.

New Product Development Support

• Provide real‑world feedback from customers to engineering, design, and product teams to guide product improvements and new product development.
• Participate in testing, evaluating, and validating prototype or pre‑release products in real‑world environments.
• Benchmark products against other offering available in the market, liaising with the R&D department.
• Assist with the writing of product technical data sheets and all review/improve all English‑language technical documents.
• Report performance trends, user behaviour, and improvement suggestions to support product refinement.

Qualifications & Skills

• Previous experience in taping & jointing, painting and/or decorating preferable.
• High school diploma required; technical certification or associate’s degree preferred.
• Strong troubleshooting skills.
• Excellent communication and presentation abilities.
• Comfortable working independently and traveling regularly for on‑site assignments.
• Customer‑focused mindset with strong problem‑solving aptitude.

What We Offer

• Competitive salary.
• Company vehicle and on‑site protective equipment.
• Health, dental, and pension benefits.
• Ongoing training and professional development.
• Collaborative and supportive team environment.
• Opportunities for career growth within the organization.