Product and Propositions Manager - Commercial Lending

JR United Kingdom; Worcester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable financial institution in Worcester is seeking a Product and Propositions Manager to develop customer-centric solutions in commercial lending. You will lead product initiatives, manage stakeholder relationships, and enhance operational efficiency. The ideal candidate has strong leadership and communication skills, with experience in the lending sector. This position offers flexible working and comprehensive benefits including a generous holiday allowance and health plans.

Benefits

Flexible working options

Comprehensive induction and training

25 days of holiday plus Bank Holidays

Discretionary annual bonus

Up to 11% pension contributions

Health benefits including private medical insurance

Qualifications

• Proven track record of building stakeholder networks.
• Experience in delivering change successfully.
• Knowledge of lending onboarding operations, especially in commercial mortgages.

Responsibilities

• Identify and deliver customer-centric commercial propositions.
• Collaborate with teams for insight-led product development.
• Manage a portfolio of change aligned with Group strategy.

Skills

Customer-centric product development

Stakeholder management

Change delivery

Leadership experience

Communication skills

Negotiation skills

Process improvement

Job description

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Product and Propositions Manager - Commercial Lending, Worcester

Location: Worcester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 22.08.2025

Expiry Date: 06.10.2025

Job Description:

Product and Propositions Manager - Commercial Lending

About the business

Operating for over 150 years, with a physical presence in over 240 towns and cities throughout the UK, this business prioritizes its customers and over 3,000 employees. They are committed to creating a positive community impact and are mindful of environmental and climate change risks. They have initiated a 5-year investment plan to transform their operations.

About the job

In this role, you will contribute to delivering excellent propositions and products for customers, gaining valuable exposure and facing exciting challenges. You will play a central role in growing the Commercial Lending Team and leveraging significant investment and plans to build a robust business for commercial clients.

About the role

• Be customer-obsessed, responsible for identifying, prioritizing, assessing, designing, and delivering customer-centric commercial propositions and product developments.
• Collaborate with the Commercial Lending Team to create insight-led products that offer clear commercial benefits and meet target market needs. Lead product development and change initiatives, gaining stakeholder buy-in and managing delivery.
• Manage an ongoing portfolio of change, assess complexity, cost, and impact, and establish business benefits, ensuring alignment with Group strategy and regulatory guidance.

About you

• Understand how financial products create value for both the business and customers.
• Have a proven track record of building stakeholder networks and understanding the wider industry and competitors.
• Experienced in delivering change, with strong communication skills at all organizational levels and a collaborative approach.
• Proven leadership experience, including motivating and developing teams. Remote leadership experience is a plus.
• Knowledge of lending onboarding operations, especially within commercial mortgages, and experience with loan application processes.
• Excellent communicator with negotiation and influencing skills, capable of managing difficult conversations.
• Experience in process improvement and a mindset for challenging ways of working to enhance efficiency and customer service.
• Committed to providing first-class customer service, including servicing and working with brokers.

What’s on offer:

The company values its people, offering a respectful, inclusive environment that supports your career development. Benefits include:

• Flexible working options to promote work-life balance.
• Comprehensive induction and training to support your success.
• An inclusive culture where everyone feels they belong.
• 25 days of holiday plus Bank Holidays, with options to buy additional days.
• Discretionary annual bonus.
• Up to 11% pension contributions.
• Health benefits, including private medical insurance, dental, and healthcare plans.
• Access to discounts via the benefits portal.