Process Transformation Architect

NTT America, Inc.; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global technology consultancy in London is seeking a Process Transformation Architect to own the operational transformation layer of client engagements. You will diagnose inefficiencies, define workflow improvements, and implement automation. Ideal candidates have over 8 years of experience in BPS process re-engineering and strong business process modeling skills. This role offers flexible work options and a commitment to diversity and inclusion.

Benefits

Tailored benefits for wellbeing

Learning and development opportunities

Flexible work options

Qualifications

• 8+ years in BPS process re-engineering or delivery roles.
• Strong business process modelling skills (e.g., BPMN, Visio).
• Experience implementing automation or AI workflows.

Responsibilities

• Analyse and map current-state BPS workflows.
• Redesign processes focusing on automation and AI.
• Drive stakeholder alignment and change adoption.

Skills

BPS process re-engineering

Lean Six Sigma certification

Business process modelling skills

Automation workflow implementation

Job description

What you'll be doing

The team you'll be working with: As a Process Transformation Architect, you will own the operational transformation layer of our client engagements. You'll diagnose inefficiencies, define AI-native workflow improvements, and embed automation at the heart of everyday business operations. This role is central to delivering measurable performance gains and aligning technology with business priorities.

• Analyse and map current-state BPS workflows across domains like Lending, Claims, or KYC

• Redesign processes with a focus on automation, AI agent integration, and digitisation

• Define and track performance metrics such as cycle time, FTE impact, and ROI

• Collaborate closely with tech teams to prototype and iterate solutions

• Drive stakeholder alignment and change adoption across operations teams

Experience and qualifications

• 8+ years in BPS process re-engineering or delivery roles

• Lean Six Sigma certification (preferred)

• Strong business process modelling skills (e.g. BPMN, Visio)

• Experience implementing automation or AI workflows in shared services or delivery environments

Who we are

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA (https://uk.nttdata.com/creating-inclusion-together)

What we’ll offer you

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.