Process Improvement Specialist

Ryder Reid Legal; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global professional services firm in London is seeking a Process Improvement Specialist to enhance operational excellence through workflow analysis and technology-driven improvements. The ideal candidate will have experience in business analysis and legal operations, alongside strong communication skills. This role offers an exciting opportunity to shape the future of legal service delivery within a prestigious organization focused on innovation.

Qualifications

• Experience in business analysis, process improvement, or legal operations within professional services.
• Strong understanding of process improvement methodologies and KPI tracking.
• Familiarity with legal tech platforms and collaboration tools.
• Excellent communication and stakeholder engagement skills.
• Proactive and analytical working style.

Responsibilities

• Map current workflows and design improved processes.
• Collaborate with IT to implement technology tools.
• Engage stakeholders through workshops and training.
• Monitor KPIs and validate ROI on projects.

Skills

Business analysis

Process improvement methodologies

Stakeholder engagement

KPI tracking

Legal tech platforms

Tools

Document automation tools

AI-enabled review tools

Collaboration platforms

Job description

We are partnering with a leading global professional services firm to recruit a Process Improvement Specialist for their London office. This is an exciting opportunity to join a forward‑thinking team focused on driving operational excellence and innovation across the business.

About the Role

As a Process Improvement Specialist, you will play a key role in analysing and redesigning workflows, enabling technology‑driven improvements, and supporting change management initiatives. Acting as a bridge between end‑users and technical teams, you will deliver measurable improvements in efficiency, quality, and client outcomes.

Key Responsibilities

• Business Analysis & Process Optimization: Map current workflows, identify bottlenecks, and design improved processes using best‑practice methodologies.
• Technology Enablement: Collaborate with IT and Innovation teams to implement tools such as document automation, AI‑enabled review, and collaboration platforms.
• Change Management: Engage stakeholders through workshops, training, and communications to ensure successful adoption of new processes and technologies.
• Project Delivery: Contribute to cross‑functional initiatives, monitor KPIs, and conduct post‑implementation reviews to validate ROI.

What They Are Looking For

• Experience in business analysis, process improvement, or legal operations within professional services.
• Strong understanding of process improvement methodologies and KPI tracking.
• Familiarity with legal tech platforms and collaboration tools.
• Excellent communication and stakeholder engagement skills.
• Proactive, analytical, and comfortable working in a fast‑paced environment.

Why Apply?

This is a fantastic opportunity to join a prestigious global organization that values innovation and continuous improvement. You’ll work on impactful projects that shape the future of legal service delivery.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.