Process Control Specialist/ Logistics Analyst, European Central Flow Team (ECFT)

Amazon Jobs; Tilbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global e-commerce leader in Tilbury is seeking a Process Control Specialist to ensure seamless fulfillment operations. You'll analyze metrics, drive optimizations, and cultivate partnerships across teams to elevate performance. The role offers a unique 4x10 work schedule and involves managing operational disruptions to uphold customer commitments. Your expertise in data analysis and stakeholder communication will be crucial in maintaining flow and efficiency in the fulfillment process.

Qualifications

• Fluent in English, to communicate effectively.
• Experience analyzing numerical data to identify trends.
• Ability to work with diverse stakeholders to drive decisions.
• Communicate complex ideas clearly to various audiences.
• Capable of diagnosing challenges and recommending solutions.
• Proficient in using data for business decision-making.
• Experience collaborating in a remote team environment.

Responsibilities

• Oversee daily order processing and fulfillment operations.
• Perform analyses to optimize processes and operational metrics.
• Develop partnerships and communicate with various teams.
• Teach and elevate team capabilities through training programs.
• Adapt workflows according to real-time data and demands.
• Quickly respond to and mitigate operational disruptions.

Skills

Fluent in English

Data analysis

Stakeholder communication

Problem-solving

Advanced Excel proficiency

Independent collaboration

Job description

Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our dedicated Amazon Associates, the PCS ensures seamless fulfilment operations.

Key job responsibilities

• Master Amazon's proprietary flow management tools and processes, becoming the go‑to for seamless FC operations interface.
• Innovate and implement metrics, conducting thorough analyses to uncover optimization opportunities, then design and champion scalable, standardized solutions.
• Cultivate cross‑functional partnerships, translating complex concepts into accessible insights for stakeholders across all organizational levels.
• Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site‑specific KPIs.
• Teach peers and customers with knowledge‑ initiatives, developing and delivering impactful training programs to elevate team capabilities and operational excellence.

A day in the life

At Amazon's European Central Flow Team (ECFT), Process Control Specialists synchronize their schedules with our Fulfillment Center partners, embracing a unique 4x10 work week. Operating from our LCY Tilbury office, team members work either Sunday‑to‑Wednesday or Wednesday‑to‑Saturday shifts, covering both day and night operations. This schedule aligns with FC operations and rewards the team with a coveted 3‑day weekend every week. Wednesdays serve as the "overlap day," where half the team alternates focus between ongoing operations and dedicated time for projects, professional growth, training, and deep‑dive analyses.

A typical day begins with a comprehensive assessment of our current state. We analyse order volumes, workstream distributions, and compare real‑time data against network‑wide metrics and previously established plans. Leveraging our suite of proprietary systems, we craft dynamic staffing plans, determining optimal associate placement and timing. This plan is then collaboratively refined with FC management, undergoing constant iteration as new orders flow in and operational variables shift. Our adaptive approach allows us to maintain control amid fluctuating demand. When order volumes surge, we employ sophisticated tools to modulate inflow or redistribute workload across our network. As we approach capacity limits, we strategically reschedule orders, always guided by our commitment to uphold customer promises and prevent late deliveries.

In the event of operational disruptions—localized conveyor malfunction, widespread weather event, or software glitch—our PCS team springs into action. We swiftly assess the situation, implement immediate mitigation strategies, and develop robust contingency plans. Through rapid testing, iteration, and resource optimization, we restore normal operations as quickly as possible. Our strength lies in mobilizing cross‑functional partnerships, facilitating swift communication and consolidating critical information to resolve issues efficiently, ensuring customer focus and operational excellence.

About the team

The European Central Flow Team (ECFT) is a vital component of PE, serving as the beating heart of Amazon's Fulfilment Centres. We embody the Day 1 spirit, leveraging 24/7 communication and deep expertise to drive continuous innovation, standardization, and improvement across our FC network. While our core mission revolves around capacity, risk, and workflow management, we focus relentlessly on real‑time responsiveness and resource planning to keep customer promises and on‑time deliveries.

Why Join ECFT?

• Speak, write, and read fluently in English.
• Experience analysing numerical data points.
• Experience working with multiple groups of stakeholders.
• Experience communicating complex concepts clearly and persuasively to different audiences.
• Experience recognising a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions.
• Experience working with data to drive business decisions, including advanced proficiency in Excel.
• Experience working independently and collaborating effectively in a remote team environment.

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