Private Shopping Waiter

Harrods Careers; Cheltenham; On-site; GBP 35,000; Full time

Job summary

A leading luxury retailer in Cheltenham seeks a Private Shopping Waiter to provide exceptional service in exclusive shopping areas. This role requires experience in Food and Beverage, an ability to work under pressure, and a commitment to delivering personalized client experiences. The successful candidate will enjoy a salary of £34,850 plus benefits including holiday and employee discounts.

Benefits

Salary of £34,850

Annual team bonus

22 days’ holiday plus birthday off

Up to 33% employee discount

Pension scheme

Qualifications

• Experience within Food and Beverage or within events.
• Knowledge of mixology, barista skills or silver service.
• Professional order-taking skills.

Responsibilities

• Greeting clients warmly and providing attentive service.
• Ensuring a strong customer focus and delivering exceptional experiences.
• Having full knowledge of the menu and allergens.

Skills

Experience within Food and Beverage or within events

Preferred experience within mixology, barista or silver service

Ability to take food and beverage orders in a professional manner

Ability to thrive under pressure and work with efficiency and pace

Flexibility to operate between bartender and waiter

Job description

Overview

Harrods Private Shopping aims to be the ultimate luxury shopping and lifestyle destination. The Private Shopping Waiter will assist the Management team in running the Private Shopping areas by maintaining high service standards and exceeding customer expectations. You’ll be the gate keeper of the lounge area, assisting in preparing all food and beverage components, from preparing coffee to serving champagne and light refreshments, and working with Harrods’ most discerning clients. You’ll ensure the luxury standard of our private areas is maintained consistently throughout the department and that all areas are clean and comfortable.

About the Role

The Private Shopping Waiter is an integral part of the Private Shopping team based in our iconic Penthouse or Private Service Suite. You are responsible for offering a seamless and unrivalled client journey from the moment clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth product knowledge.

This role emphasizes collaboration and allows for meaningful interactions without the demands of regular hospitality schedules, in line with store hours of 10am to 9pm.

Below will be your day-to-day responsibilities:

• Greeting clients in a warm and friendly reception, remaining attentive throughout their visit, and providing prompt and efficient service.
• Make each client feel special and welcome by ensuring a strong customer focus and a desire to always go the extra mile to deliver exceptional experiences.
• Having full knowledge of our menu, allergens and alcohol list to answer guest queries quickly, knowledgeably and discreetly, in line with the highest standards.
• Organise and carry out all mise-en-place duties prior to and after service to the required standards.

About You

To excel in this role you\'ll have the following experiences and knowledge:

• Experience within Food and Beverage or within events
• Preferred experience within mixology, barista or silver service
• Ability to take food and beverage orders in a professional manner
• Ability to thrive under pressure and work with efficiency and pace to manage customer expectations
• Flexibility to operate between bartender and waiter

About Us

Harrods is one of the world\'s leading luxury stores and a destination for top designers and sought-after brands from around the globe. Join us to deliver exceptional service that reflects our authority as a long-standing icon, industry leader and innovator.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. We offer a friendly environment to inspire your best work, with opportunities and support to build an exceptional career across the varied specialisms of our business.

You’ll enjoy a package including a salary of £34,850 plus annual team bonus, 22 days’ holiday, your birthday off, up to 33% Harrods discount (including our restaurants) plus joining our pension scheme.

Uniquely You

Harrods believes the personality and authenticity of our people set us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of a culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While adverts outline the ideal qualities, we value growth and individual strengths. If you do not meet every desired criteria but have the skills and genuine interest in Harrods, we encourage you to apply and align with our values.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type: Permanent

Department: Personal & Private Shopping Services (Jocasta Pana (Inherited))