Private Sector Tenancy Enforcement Officer - Cambridge

Cambridge City Council; Coventry; Hybrid; GBP 37,000 - 42,000; Full time

Job summary

A local governmental organization is seeking two Private Sector Tenancy Enforcement Officers in Coventry to uphold tenant rights and ensure compliance with housing standards. This full-time role involves investigating complaints, supporting tenants through advocacy, and enforcing the Renters’ Rights Act. Ideal candidates will have public engagement experience, knowledge of housing legislation, and a commitment to high-quality service. Flexible working options are available, with a salary range of £37,280 – £41,771 per annum.

Benefits

Flexible and agile working arrangements

Generous leave: 25 days rising to 30, plus public holidays

Local Government Pension Scheme (LGPS)

Employee wellbeing support, including gym membership

Opportunities for learning and development

Discounts and family-friendly policies

Qualifications

• Experience in public engagement and investigation processes.
• Familiarity with housing legislation and standards.
• Ability to handle a varied workload and communicate effectively.
• Professionalism and a dedication to quality service.

Responsibilities

• Investigate complaints and conduct property inspections.
• Advise tenants through advocacy and casework.
• Collaborate with stakeholders for compliance.
• Uphold tenant rights and prevent homelessness.
• Maintain accurate records of inspections.

Skills

Experience working with the public and handling investigations

Knowledge of relevant legislation and legal standards

Capacity to manage a busy workload

Clear communication skills

Flexibility and professionalism

Commitment to equality and high-quality customer service

Job description

Reference: CCC00506

Private Sector Tenancy Enforcement Officer (x2 fixed-term)

Stand up for tenants’ rights and make a real impact on the quality of private rental housing in Cambridge. Cambridge City Council is seeking two passionate Private Sector Tenancy Enforcement Officers to help ensure tenants in the private rented sector are treated fairly, safeguarded from poor practices, and live in safe, good condition homes.

About the Role

As a Tenancy Enforcement Officer, you’ll be at the forefront of enforcing the Renters’ Rights Act: investigate complaints and conduct property inspections, advise and support tenants through advocacy and casework, work with landlords, letting agents and stakeholders to ensure compliance, and take enforcement action when necessary to uphold tenants’ rights and prevent homelessness.

Responsibilities

• Investigate complaints and conduct property inspections.
• Advise and support tenants through advocacy and casework.
• Collaborate with landlords, letting agents and stakeholders to ensure compliance.
• Take enforcement action when necessary to uphold tenants’ rights and prevent homelessness.
• Maintain accurate records and reports of inspections and enforcement actions.

Qualifications & Experience

• Experience working with the public and handling investigations.
• Knowledge of relevant legislation and ability to apply legal and housing standards confidently.
• Capacity to manage a busy workload and communicate clearly.
• Flexibility, professionalism and a commitment to equality and high‑quality customer service.

Benefits

• Flexible and agile working arrangements.
• Generous leave: 25 days rising to 30, plus public holidays.
• Local Government Pension Scheme (LGPS) and savings options.
• Employee wellbeing support, including gym membership and Employee Assistance Programme.
• Opportunities for learning, development and career growth.
• Discounts, cycle‑to‑work schemes, family‑friendly policies and staff recognition.

Hours & Contract

This is a full‑time role, 37 hours per week (Monday – Friday). It is a 2‑year fixed‑term contract. Salary: £37,280 – £41,771 per annum (City Pay Band 5), pro‑rata for part time.

Location

Flexible – working in Cambridge on site, one of our offices or from home, balanced to meet your circumstances.

Application Process

Apply online following the on-screen instructions to ‘Apply Online’. Internal candidates may use Employee Self‑Serve (ESS) to access ‘CCC Job Opportunities’. For an informal chat, contact Claire Adelizzi, Residential Team Manager.

Equal Opportunity

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.