Private Sector Housing Officer

Tunbridge Wells Borough Council; Tunbridge Wells; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A local government council in Tunbridge Wells is seeking a Private Sector Housing Officer to improve housing standards and health outcomes. The successful candidate will investigate complaints, enforce housing regulations, and assist residents with grants and energy efficiency initiatives. Ideal candidates should have relevant qualifications and experience in housing regulation. This role offers a competitive salary, hybrid working model, and opportunities for professional development.

Benefits

24 days holiday plus additional days

Employee Assistance Programme

Free staff parking

£1000 Essential Car User Allowance

Local Government pension scheme

Invaluable training opportunities

Qualifications

• Experience in Private Sector Housing regulation/enforcement is essential.
• A levels or equivalent and relevant housing qualification are required.
• HHSRS certificates of competency in assessment and enforcement must be held.

Responsibilities

• Investigate complaints regarding housing standards.
• Apply housing standards and take enforcement action.
• Assist in delivering grants and energy efficiency initiatives.

Skills

Experience in Private Sector Housing regulation/enforcement

Strong customer centered skills

Ability to prioritize a busy caseload

Interest in improving private sector housing and health outcomes

Education

A levels or equivalent

Housing or Environmental Health related qualification

HHSRS certificates of competency

Job description

Private Sector Housing Officer

Town Hall, Royal Tunbridge Wells, TN11RS

Contract Type: Full Time – Permanent

Salary: £34,211 Working Hours: 37

What’s the job?

This is an exciting opportunity to join our busy Private Sector Housing team, contributing to improving standards and health outcomes for our residents. You will investigate complaints, apply housing standards and take enforcement action to make properties safe and healthy. You will assist in the delivery of grants and financial assistance to adapt and repair properties, and energy efficiency initiatives to achieve low carbon and warm homes.

What’s our vision?

You will play an important part in delivering the Housing Services vision “to be more than a housing service. We are passionate about what we do, and we will work resourcefully and creatively as one team, going the extra mile to improve the lives and homes of our customers.”

What will I need?

You will have:

• Experience in Private Sector Housing regulation/enforcement.
• A levels or equivalent and a Housing or Environmental Health related qualification.
• HHSRS certificates of competency in assessment and enforcement
• A strong interest in improving private sector housing and health outcomes;
• The ability to prioritise a busy caseload and find positive solutions to complex challenges
• Be highly motivated and enthusiastic with strong customer centred skills.

What we offer:

• Financial: An attractive basic salary within a clear pay structure
• Holiday Entitlement: 24 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.
• Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.
• Free staff parking plus a £1000 Essential Car User Allowance
• Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%.
• Hybrid: The Council operates a hybrid working model with minimum 2 days working in the office.
• Personal Development: Invaluable training opportunities for continuing professional development.
• Take a look at all the additional benefits that we offer.

For an informal discussion about this post, you can contact Claire Pickering Private Sector Housing Manager, on 01892 554049 or [e-mail]

Equal Opportunities

Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.

Safeguarding

The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.

Attached documents:

• PSHO - Job Description November 2025.pdf -
• PSHO Person Spec Grade 5 January 2026.pdf -