Private Motor Claims Handler

Lawes Insurance Recruitment; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

An exciting opportunity at a leading insurance recruitment agency for a Private Motor Claims Handler in London. The successful candidate will manage and resolve motor insurance claims, acting as the crucial point of contact for clients during their claims process. This role requires strong communication and problem-solving skills to ensure fair and efficient claims resolutions.

Qualifications

• Experience in handling motor insurance claims, including investigations and resolutions.
• Ability to form positive relationships with clients and third parties.

Responsibilities

• Manage motor claims including accidents, theft, and damages.
• Gather information from various parties including policyholders and emergency services.
• Investigate claims with a calm and empathetic approach.

Skills

Liaising with clients

Problem-solving

Detail-oriented

Empathy

Proficient with IT

Tools

Claims management systems

Job description

An excellent opportunity is available with our client in the insurance sector. We’re here to connect them with a Private Motor Claims Handler. In this role you will be responsible for efficiently managing and resolving motor insurance claims and providing clients with the support they need during stressful times. Acting as the main point of contact, you’ll handle investigations, communication, and negotiations to ensure timely and fair claims resolutions.

DAY TO DAY

• Manage motor claims, including accidents, uninsured loss recovery, third-party interventions, personal injury, theft, and property damage
• Gather claim information from policyholders, third parties, emergency services, and witnesses
• Investigate claims with a calm, empathetic approach, reviewing policy details for validity
• Monitor external suppliers to ensure timely and accurate service
• Collaborate with specialists for complex claims and ensure efficient, fair resolutions
• Keep clients and stakeholders regularly updated on claim progress

SKILLS

• Skilled in liaising with clients, third parties, and suppliers, explaining claims processes clearly
• Able to gather and assess information while managing multiple claims
• Empathetic and professional in addressing customer needs
• Proficient in problem-solving to resolve claims efficiently
• Detail-oriented with strong IT skills, including claims management systems

EXPERIENCE

• Experience in handling motor insurance claims, including the investigation and resolution of accidents, losses, and damages
• Ability to form positive relationships with clients, third parties, and suppliers

If you have the relevant experience or know someone that does please contact me now on 07458 162 848 or email us at [e-mail]