Private Client Manager (Client book required)

Selfridges; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail brand in Greater London is seeking a Private Client Manager to manage relationships with elite clients. The successful candidate will enhance client acquisition and retention while delivering exceptional personalized service. Requirements include strong networking and relationship-building skills, alongside a profound knowledge of luxury retail. The role calls for a commercially savvy approach, ensuring the brand exceeds client expectations at every opportunity. A passion for luxury and style is essential in this pivotal position.

Qualifications

• Expertise in personal shopping with an elite client portfolio.
• Experience dealing with high-net-worth individuals.
• Ability to generate new business opportunities.

Responsibilities

• Cultivate and manage relationships with valuable clients.
• Generate ideas to drive productivity and sales.
• Monitor customer satisfaction and make improvements.
• Represent Selfridges at public and store events.

Skills

Exceptional networking

Relationship-building skills

Commercial mindset

Luxury knowledge

Job description

Private Client Manager (Client book required)

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Job Introduction

What is the role?

As a Private Client Manager, you will be responsible for cultivating and managing relationships with Selfridges' most valuable clients, including our elite VVSP+ (£50k+) and VVSP++ (£100k+) tiers, as well as newly introduced high-net-worth guests invited to experience our exclusive private shopping environments. You will possess exceptional networking and relationship-building skills, enabling you to expand your client base through both existing relationships and the strategic acquisition of new clients. A role model within the Personal Shopping team, you will uphold the highest standards of service, professionalism, and discretion, consistently delivering bespoke styling and elevated lifestyle experiences. With expert knowledge across all categories within Selfridges, you will lead in cross-category and own bought sales, setting the benchmark for excellence in luxury personal shopping.

As a Private Client Manager, you will:

• Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
• Recognise potential events either in store or offsite to further our client base and pro-actively approaching individuals and corporations.
• Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses.
• Demonstrate a commercial mind set and outlook to stay responsive to customer needs, sharing inspiration in immediate & wider team.
• Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors.
• Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
• Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.
• Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards.
• Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity.

How you'll do it...you will be:

• A highly recognised expert in personal shopping, with an elite private client portfolio.
• Highly attuned to the expectations of UHNW individuals.
• A strategic and commercially astute leader, trusted by both clients and senior stakeholders.
• Naturally collaborative, operating with influence and credibility across all business functions.
• Discreet, thoughtful and consistent in delivering an exceptional experience at every level.
• Deeply passionate about luxury, style and creating moments that matter.
• Always representing the brand at its best, elevating the Selfridges experience beyond expectations.
• Exceptional networking and relationship building skills with a lens for strategic acquisition of high value clients.

KPIs

Client base - new client acquisition, retention , conversion and upgrade

NPS

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

Selfridges