Prison Offender Manager

Serco Group Plc; Wigston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading public service provider is seeking a diligent professional to supervise offenders at HMP Fosse Way in Leicester. In this role, you will provide guidance and support, ensuring that individuals meet their rehabilitation objectives. The ideal candidate will possess strong administrative skills, excellent communication abilities, and the capacity to manage caseloads effectively. The position offers competitive benefits and the opportunity to contribute significantly to public services.

Benefits

Blue light discounts

Opportunities for additional qualifications

Continuous professional development

Overtime scheme participation

Diversity and inclusion initiatives

Free on site parking

Gym access

Subsidised meals

Contributory pension scheme

Employee Assistance Programme

Supportive workplace culture

Qualifications

• Experience in a busy office or operational environment.
• Ability to manage caseloads effectively.
• Capacity to maintain professional boundaries.

Responsibilities

• Guide and support offenders in achieving sentence plan objectives.
• Maintain regular supervision and meaningful engagement.
• Complete OASys assessments and risk reports.
• Deliver rehabilitative work as per sentence plan.

Skills

Strong administrative skills

Excellent verbal communication

Excellent written communication

Competence with Microsoft Word

Competence with Microsoft Excel

Ability to prioritize tasks

Ability to engage individuals

Education

GCSEs in English and Mathematics

Job description

Responsibilities

• Provide day-to-day guidance, support and motivation to offenders, helping them understand and achieve their sentence plan objectives.
• Maintain regular face-to-face supervision, ensuring meaningful engagement and clear progress throughout their sentence.
• Support the maintenance and development of positive family and community ties as part of reducing reoffending.
• Coordinate access to activities, education, interventions and programmes identified within the sentence plan, preparing offenders for participation and reinforcing learning.
• Identify emerging risks, needs or barriers, and work with the Probation Offender Manager to review risk assessments and revise plans.
• Complete high-quality OASys assessments, case notes, risk reports and sentence management documentation within required timelines.
• Deliver one-to-one rehabilitative work as specified in the sentence plan.
• Attend and contribute to multidisciplinary reviews and public protection processes, including IRMM and MAPPA meetings.
• Prepare written contributions and attend parole hearings, providing clear and factual information.
• Work effectively within the OMU as part of a professional, collaborative team at HMP Fosse Way.
• Maintain strong working relationships with internal departments, external agencies and local criminal justice partners.
• Comply with all relevant PSIs, policies and Serco procedures.
• Take ownership of professional development, completing mandatory training and ongoing learning requirements.

Qualifications

• Strong administrative skills and experience working in a busy office or operational environment.
• Excellent verbal and written communication skills.
• Competence with Microsoft Word and Excel.
• GCSEs (or equivalent) in English and Mathematics.
• Ability to manage caseloads, prioritise and meet deadlines.
• Ability to motivate and engage individuals while maintaining professional boundaries.

Desirable Skills and Experience

• Understanding of OMU operations or the OMiC model.
• Experience working with offenders, vulnerable groups or in a criminal justice setting.
• Degree in Criminal Justice, Psychology or a related field.

About the Role

This is a high-pressured role in a very fast paced environment, and this will be tested at interview. Applicants should be able to demonstrate a good level of resilience and experience of working in demanding environments.

Location

HMP Fosse Way based in Leicester, is a large, complex, and high-profile site representing a modern approach to rehabilitation through education, skills, and employment. Housing approx. 1,700 male prisoners.

A place you can make an impact - We look after around 5,000 prisoners in our prisons and have been in the business for 25 years, employing 2,000 colleagues in our 6 custodial contracts so you can guarantee you'll be delivering an essential service that touches people's lives.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Benefits

• Blue light discounts
• Opportunities to gain additional qualifications
• Continuous professional development opportunities
• Opportunities to participate in an overtime scheme
• A company passionate about diversity and inclusion
• Free on site parking
• Use of on site gym
• Subsidised meals
• Up to 6% contributory pension scheme
• Serco benefits package - includes cinema, merlin entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts
• Employee Assistance Programme
• A safe and supportive culture