Prison Custody Officer

Mitie Group plc.; Stamford Bridge; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading security service provider is seeking a Prison Custody Officer at HMP Millsike to support prisoner rehabilitation and maintain safety. The role involves working directly with prisoners, supervising daily activities, and promoting a respectful environment. Candidates should possess strong interpersonal skills, resilience, and eligibility to work in the UK. Joining the team means benefiting from comprehensive training, support for health and wellbeing, and career progression opportunities.

Benefits

Comprehensive training

Health and wellbeing support

33 days annual leave

Qualifications

• Eligibility to work in the UK.
• Exempt from the Rehabilitation of Offenders Act 1974.
• Moderate level of physical fitness required.
• Ability to meet eyesight and hearing standards.

Responsibilities

• Work directly with prisoners to support rehabilitation.
• Maintain safety and security in the prison environment.
• Supervise daily activities and support prisoner care.

Skills

Strong interpersonal skills

Ability to remain calm under pressure

Commitment to fairness and respect

Empathy with professional boundaries

Physical and mental resilience

Dedication to safety and dignity

Education

Good understanding of Maths and English

Job description

Prison Custody Officer – HMP Millsike

Location: HMP Millsike, YO41 1FZ • Salary: £36,540 + benefits • Hours: Full time, average 42 hours per week across a variety of shifts (including nights and weekends). We aim to provide fair and predictable scheduling to support work‑life balance.

What You'll Do

• Work directly with prisoners to make a positive impact.
• Maintain safety and security for prisoners, staff and visitors.
• Support prisoner care and rehabilitation using a trauma‑informed approach.
• Promote safer custody and reduce violence, creating a restorative environment.
• Assist prisoners in preparing for release, working closely with health services, probation and other professionals.
• Supervise daily activities and work assignments.
• Communicate effectively, adapting your style to build trust and understanding.

What We're Looking For

• Strong interpersonal skills and ability to remain calm under pressure.
• Commitment to fairness, respect and rehabilitation.
• Ability to interact empathetically while maintaining professional boundaries.
• Physical and mental resilience for a dynamic environment.
• Dedication to safety, dignity and diversity.

Why Join Us

• Comprehensive training and ongoing development.
• Supportive team environment that values diversity and inclusion.
• Opportunities for career progression.
• Health and wellbeing support.
• 33 days annual leave (inclusive of Bank Holidays).

Job Requirements

• You must be eligible to work in the UK.
• This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.
• This role is exempt from the Rehabilitation of Offenders Act 1974 and subject to HMPPS security clearance screening which includes a 10 year checkable history, financial and social media checks.
• Good understanding of Maths and English, which will be assessed as part of the recruitment process.
• Moderate level of physical fitness.
• Meet the required eyesight standard in both eyes (both with and without corrective lenses) and have a suitable standard of hearing (without the use of hearing aids).
• Travel to work – HMP Millsike is in a rural location with limited access to public transport; access to own transport is beneficial as shift start and finish times are fixed due to the strict prison regime timings.

Your role matters. Your impact lasts. If you're ready for a challenging yet rewarding career where you can truly make a difference, apply today and help us create safer communities.