Principal Strategist, Inspire Value

ServiceNow; Staines-upon-Thames; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A leading cloud technology provider in the UK is seeking a seasoned digital transformation advisor with over 10 years of experience in management consulting. The role requires engaging with executives, leading workshops to uncover customer needs, and documenting strategic solutions. Candidates should have executive presence, experience in major industries, and the ability to communicate complex concepts effectively. This position requires up to 40% travel for client engagement. Join us in transforming the way organizations work.

Qualifications

• 10+ years of relevant experience as a Management consultant or customer-facing strategy manager.
• Executive experience on digital transformation projects or enterprise software deployments preferred.
• Experience developing relationships with C-Level executives.

Responsibilities

• Engage with executives to manage digital transformation advisory projects.
• Lead workshops to understand customer goals and challenges.
• Document and communicate strategic solutions and business cases.

Skills

Management consulting

Cloud technologies

Digital transformation

C-Level relationship development

Public speaking

Analytical thinking

Collaborative teamwork

Job description

Responsibilities

• Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies
• Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges
• Document and present insights and recommended solutions to meet customer goals
• Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
• Communicate and advise in 1:1 and 1: many environments

Sales and Customer Success Advisory

Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.

Provide expertise to help assess and prioritize accounts and strategies.

Provide full lifecycle business outcome and value realization advice.

Thought Leadership

• Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
• Improve current methods and frameworks

Experience

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Qualifications

• 10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor
• Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred
• Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
• Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience
• Experience with public speaking, meeting facilitation and white boarding
• Deep customer connects in regions
• High level of executive presence with a humble demeanor
• Analytical and financial experience
• Enjoyment working in a collaborative environment
• Ability to travel up to 40% of the time

Company

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.